Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernadette Williams

Brandon,FL

Summary

Customer Care Specialist with 12 years call center experience and 15 years direct customer contact in a personal service industry. Excellent time management, critical thinking, problem solving skills. Works well independently and on a team.

Overview

30
30
years of professional experience

Work History

Reservation Sales Agent Professional

Amtrak
Philadelphia, PA
03.1999 - 02.2011
  • Handled telephone inquiries in a fast pace environment
  • Booked worldwide reservations for travel
  • Provided quality customer service while handling general customer concerns

Cosmetologist, Owner Operator

Bernadette’s Hair Care
Philadelphia, PA
04.1981 - 03.1999
  • Provided Beauty Services such as: shampooing, cutting, coloring, and styling hair, and massaging and treating scalp
  • Applied makeup, dressed wigs, performed hair removal, and provided nail and skin care services

Store Manager

After Thoughts
, NJ
05.1996 - 08.1997
  • Supervised store staff while ensuring residents and visitors had access to necessary supplies and accommodations

Administrative Assistant

AARP, Family Promise of Hillsborough County, Visitors
Tampa, FL
10.2022
  • Answered telephone
  • Collected Intake Information
  • Received donations
  • Filed
  • Maintained donation logs
  • Maintained food distribution logs
  • Received

Education

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Temple University

Skills

  • Strong Organizational Skills
  • Operate Multiline Phone System
  • Multi-task Management
  • Creative Problems Solver
  • Basic knowledge of Microsoft Office
  • Telecommunication Skills

Timeline

Administrative Assistant

AARP, Family Promise of Hillsborough County, Visitors
10.2022

Reservation Sales Agent Professional

Amtrak
03.1999 - 02.2011

Store Manager

After Thoughts
05.1996 - 08.1997

Cosmetologist, Owner Operator

Bernadette’s Hair Care
04.1981 - 03.1999

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Temple University

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Bernadette Williams