BERNADETTE ZACARIAS
Sunrise
Summary
Dynamic and results-oriented professional seeking a long-term position that leverages a diverse skill set to deliver exceptional customer care. Known for strong motivation and quick learning ability, with a proven track record in problem-solving and self-starting initiatives. Recognized for exercising sound judgment and maintaining high standards of honesty and integrity, while effectively applying communication, organizational, and interpersonal skills to foster positive relationships. Committed to contributing to team success and enhancing customer satisfaction through dedicated service and innovative solutions.
Overview
13
13
years of professional experience
Work History
Customer Service Representative, GA Foods
Zacarias Family Enterprises LLC
01.2022 - 06.2022
- Processing Inbound and outbound member orders. Scheduling deliveries for hospital post discharge meals for members. Liaison with the company's Field Service Representatives, along with members, agencies, and Case Managers. Data Entry of customer orders into company ERP and other programs.
- (Remote)
Customer Service Representative, ModivCare (formerly LogistiCare)
Zacarias Family Enterprises LLC
04.2021 - 10.2021
- Followed protocol to document conversations with members to ensure consistency of scheduling, modifying, and canceling member reservations for non-emergency medical transportation. Ensured accurate trip data entry input while referring unresolved member grievances to designated departments for further investigation and resolution.
- (Remote)
Customer Service Representative, Agero Roadside Assistance
Zacarias Family Enterprises LLC
02.2021 - 04.2021
- Answer inbound calls from stranded motorists and dispatch roadside assistance, securing services including towing, lockout, tire changes, fuel delivery, electric vehicle charging and taking payments for out-of-pocket costs not covered by automobile insurance.
- (Remote)
Patient Contact Center Representative
Pediatric Associates
03.2019 - 11.2019
- Data entry of all necessary and pertinent information over the phone to facilitate timely and accurate physician follow-up. Registered new patients by gathering pertinent information and entering into XPM system. Verified insurance coverage and eligibility. Completed any necessary referrals requested by telephone contact for provider approval.
Substitute Teacher/Preschool/VPK
Little Tower Christian Academy
03.2018 - 09.2018
- Managed a class of 12 to 20 students. Followed and taught lesson plans assigned by classroom teacher. Guided students through planned activities and tended to physical needs. Recognized and addressed behavioral issues with students and administration. Worked with teachers, parents, and support staff to promote a positive and nurturing environment while also providing positive improvement, mood, appetite and daily activities.
Financial Services Representative
Memorial Regional Hospital ER/Adult Trauma Unit and Joe Dimaggio Children’s Hospital ER/Trauma Unit
05.2016 - 06.2016
- Performed access functions for all patients presenting for services. Performed data entry of all necessary demographic, billing, and clinical information that was obtained and entered with timeliness and accuracy. Communicated with physician’s and their staff, nursing unit staff, and/or other appropriate personnel to exchange necessary information. Verified insurance benefits and obtained pre-certification/authorization as necessary. Determined and accepted required payments, including but not limited to co-pays and deductibles.
Office Manager
Mount Sinai Medical Center, Comprehensive Cancer Center
07.2010 - 04.2014
- Responsible for maintaining physician patient schedules and appointment calendars, triaging incoming patient reports to appropriate locations, answering multi-line phone system, prepared billing reports for billing services, data entry of all obtained and documented insurance pre-certification and authorization for services rendered, submitted expense reports for reimbursement for departmental staff, and facilitated physician and patient administrative needs.
Surgical Scheduling Coordinator
CyberKnife Center of Miami
02.2009 - 04.2010
- Responsible for obtaining authorizations and/or referrals for medical services, verified insurance benefits and eligibility, created proposals and global package breakdowns for international self-pay patients, coordinated with nurse case managers, clinicians, surgeons, and hospital staff for surgical scheduling and diagnostic studies, and managed front office.
Education
Bachelor of Science Degree - Health Science
University of Central Florida
Orlando, FL12.2002
Associate in Applied Science - Liberal Arts and Sciences/Humanities
Westchester Community College
Valhalla, NY06.1996
Skills
- Attention to detail, accuracy and timeliness
- Strong verbal, written and interpersonal communication skills
- Strong multitasking and follow-up skills
- Proficient in PC systems including Microsoft Office Suite, Internet and Email
- Bilingual in Spanish
- Critical thinking
- Customer service
- Active listening
- Relationship building
- Call center experience
Languages
Spanish
Professional Working
Timeline
Customer Service Representative, GA Foods
Zacarias Family Enterprises LLC
01.2022 - 06.2022
Customer Service Representative, ModivCare (formerly LogistiCare)
Zacarias Family Enterprises LLC
04.2021 - 10.2021
Customer Service Representative, Agero Roadside Assistance
Zacarias Family Enterprises LLC
02.2021 - 04.2021
Patient Contact Center Representative
Pediatric Associates
03.2019 - 11.2019
Substitute Teacher/Preschool/VPK
Little Tower Christian Academy
03.2018 - 09.2018
Financial Services Representative
Memorial Regional Hospital ER/Adult Trauma Unit and Joe Dimaggio Children’s Hospital ER/Trauma Unit
05.2016 - 06.2016
Office Manager
Mount Sinai Medical Center, Comprehensive Cancer Center
07.2010 - 04.2014
Surgical Scheduling Coordinator
CyberKnife Center of Miami
02.2009 - 04.2010
Associate in Applied Science - Liberal Arts and Sciences/Humanities
Westchester Community College
Bachelor of Science Degree - Health Science
University of Central Florida
Similar Profiles
Sarah BrownellSarah Brownell
Cashier at Mathias Family Enterprises LLCCashier at Mathias Family Enterprises LLC
Lisa AxelsonLisa Axelson
Customer Data Specialist/Warehouse Admin Support at JM Family Enterprises/Southeast Toyota Distributors, LLC.Customer Data Specialist/Warehouse Admin Support at JM Family Enterprises/Southeast Toyota Distributors, LLC.
Maryjo CamdenMaryjo Camden
Business Owner at Camden Family Enterprises LLCBusiness Owner at Camden Family Enterprises LLC
Richard IrizarryRichard Irizarry
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant
Xena AmbroseXena Ambrose
Smoothie Maker at Recharge Smoothies and CafeSmoothie Maker at Recharge Smoothies and Cafe