Bernadette Polo Saint Eliard
Miami,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Waitress
Miami Jewish Home & Hospital
Miami, Florida
07.2023 - Current
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Participated in team meetings to discuss new menu items or changes in policy.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Registered Nurse
Public Health Department
Port Au Prince , Haiti
06.2002 - 10.2022
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Performed triage assessments of walk-in patients in a clinic setting.
- Administered medications and treatments according to physician orders.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Actively participated in quality improvement initiatives within the department.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Provided emotional support and comfort to families during difficult times.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Assisted physicians during examinations or surgical procedures.
- Developed educational materials for use in teaching sessions with patients or their families.
- Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Conducted intake assessments with patients and relatives to gather case history.
- Monitored patients after surgery, answered questions and provided home care strategies.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Administered medications, tracked dosages and documented patient conditions.
Education
Bachelor of Arts - Theology
Port Au Prince Theological Seminary
Port Au Prince05.2019
Bachelor of Science - Nursing Science
Adventist University
Port Au Prince08.2000
High School Diploma -
Maranatha Baptist University
Port Au Prince06.1997
Master of Arts - Organizational Leadership And Management
Port Au Prince Theological Seminary
Port Au PrinceSkills
- Menu Recommendations
- Customer Service
- Safe Food Handling
- Order Accuracy
- Regulatory Compliance
- Special Dietary Requirements
- Wound Care
- Critical Care
- Care Planning
- Mobility Assistance
- Medical Recordkeeping
- Health Care Consultation
- Medical Assessment
- Chronic Disease Management
- Emergency Response
- Case Management
- Electronic Health Records Management
- Infectious Disease Control
- Nursing Staff Leadership
- Chart Updating
- Patient Management
- Immunization Skills
- Fluent in French/Creole
- Taking Vitals
- Documenting Vitals
- Cesarean Section Preparation
- IV Drug Therapy Management
- Medication and IV Administration
Languages
French
Professional
Creole
Professional
English
Professional
References
References available upon request.
Timeline
Waitress
Miami Jewish Home & Hospital
07.2023 - Current
Registered Nurse
Public Health Department
06.2002 - 10.2022
Bachelor of Arts - Theology
Port Au Prince Theological Seminary
Bachelor of Science - Nursing Science
Adventist University
High School Diploma -
Maranatha Baptist University
Master of Arts - Organizational Leadership And Management
Port Au Prince Theological Seminary
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