Bernadette Milunga
Laurel,MD
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
1
1
Certificate
30
30
years of professional experience
Work History
Receptionist /Client Service Professional
Block Advisors
01.2025 - 04.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected payments, processed transactions and updated relevant records.
- Received consistent positive feedback from both clients and colleagues for outstanding service delivery.
Overnight Customer Care Representative
Wegmans
12.2023 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
Sr. Administrative Assistant to the Director
Chemonics International
07.2023 - 10.2023
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
Executive Assistant to the Director
The World Bank Group
02.2013 - 07.2016
- Collaborated with other executive assistants within the organization to share best practices and streamline processes across departments.
- Managed a diverse array of administrative tasks to enable the director to focus on higher-level responsibilities.
- Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.
- Coordinated travel arrangements to ensure timely arrivals and seamless experiences for the director during business trips.
- Developed presentations for the director using advanced PowerPoint skills, resulting in visually engaging content that conveyed key messages effectively.
- Provided support during board meetings by preparing agendas, taking minutes, and distributing follow-up materials to attendees.
- Enhanced director''s productivity by managing calendars, scheduling appointments, and organizing meeting materials.
- Served as gatekeeper for incoming communications, prioritizing messages and ensuring prompt responses from the director.
- Assisted in budget management, tracking expenses to maintain fiscal responsibility within the department.
- Handled escalated issues with professionalism and diplomacy, resolving conflicts swiftly while maintaining strong working relationships with all parties involved.
- Handled confidential and sensitive information with discretion and tact.
Executive Assistant to the Manager's
The World Bank Group
01.2010 - 01.2013
- Facilitated successful meetings and events through careful planning, logistics coordination, and follow-up on action items.
- Improved documentation quality through thorough proofreading of reports before submission to eliminate errors and enhance clarity.
- Cultivated strong relationships with key clients through attentive service during meetings or calls involving the executive manager.
- Expedited executive correspondence by drafting well-articulated emails, memos, letters, and various forms of written communication on their behalf.
- Planned and executed meetings and events and attended meetings to take meeting minutes.
Office Manager to the Chief Executive
ProFin Group
08.2007 - 01.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Executive Secretary to the CEO
CK Scientific Limited
08.2005 - 08.2007
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
Executive Secretary to the Vice President
DCDM Consulting Group
08.2003 - 08.2006
- Served as a trusted liaison between the Vice President and Board of Directors, ensuring accurate communication and timely dissemination of information.
- Promoted a positive work environment through effective conflict resolution tactics when addressing interpersonal issues among team members.
- Streamlined office processes for improved efficiency by organizing and maintaining digital and physical filing systems.
- Facilitated effective communication between the Vice President and internal departments, ensuring timely responses to inquiries and requests.
- Minimized potential legal issues by staying current on applicable regulations governing company practices in order to advise leadership on compliance requirements accurately.
- Safeguarded sensitive information with strict adherence to confidentiality protocols while handling proprietary data or communications related to company operations.
- Optimized meeting effectiveness with thorough preparation including setting agendas, distributing materials in advance, taking minutes during discussions, and following up on action items postmeeting.
- Boosted departmental morale with exemplary customer service skills when addressing concerns from both internal staff members and external stakeholders.
- Expedited project completion times by collaborating with cross-functional teams in tracking progress, addressing obstacles, and providing administrative support as needed.
- Strengthened professional relationships with key industry partners through regular communication efforts on behalf of the Vice President.
- Ensured accuracy of crucial documents by meticulously proofreading, editing, and formatting correspondence and reports on behalf of the Vice President.
Executive Secretary
New Horizon Printing Press
07.2001 - 08.2003
- Liaise with the president to handle requests and queries with internal and external stakeholders
- Organize and schedule meetings, travel and appointments
- Plan meetings with agendas beforehand, take detailed minute notes, and record action items afterwards
- Develop and maintain a digital and physical documentation filing system
- Perform data entry and record keeping for bookkeeping and accounting
Secretary to CEO
JUST ALUMINIUM LTD
01.2000 - 01.2001
- Welcome guests and customers by greeting them, in person or on the telephone; answering or directing inquiries
- Screen calls and voicemails
- Liaison with various administrative areas, such as human resources, budget, finance, facilities, records management, etc
- Compose correspondence and emails for routine correspondence
- Develop and maintain an online filing system
Data Entry Clerk
Lusaka Water & Sewerage Company
01.1995 - 01.1996
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Education
Associate of Applied Science - Business Administration And Management
ABE-UK
Lusaka, ZambiaAssociate of Applied Science - Secretarial And Office Management
Evelyn Hone College of Applied Arts
Lusaka. ZambiaHigh School Diploma -
Njase Girl's Secondary School
Choma, ZambiaSkills
- Executive support
- Document preparation
- Schedule & calendar planning
- Meticulous attention to detail
- Advanced MS office suite
- Information confidentiality
- File Organization
- Microsoft Office
- Time Management
- Office administration
- Expense reporting
- Customer/Client relations
Certification
- Advanced Skills in Microsoft Access Certificate – Microsoft or Various Training Providers. (2010)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist /Client Service Professional
Block Advisors
01.2025 - 04.2025
Overnight Customer Care Representative
Wegmans
12.2023 - 10.2024
Sr. Administrative Assistant to the Director
Chemonics International
07.2023 - 10.2023
Executive Assistant to the Director
The World Bank Group
02.2013 - 07.2016
Executive Assistant to the Manager's
The World Bank Group
01.2010 - 01.2013
Office Manager to the Chief Executive
ProFin Group
08.2007 - 01.2010
Executive Secretary to the CEO
CK Scientific Limited
08.2005 - 08.2007
Executive Secretary to the Vice President
DCDM Consulting Group
08.2003 - 08.2006
Executive Secretary
New Horizon Printing Press
07.2001 - 08.2003
Secretary to CEO
JUST ALUMINIUM LTD
01.2000 - 01.2001
Data Entry Clerk
Lusaka Water & Sewerage Company
01.1995 - 01.1996
Associate of Applied Science - Business Administration And Management
ABE-UK
Associate of Applied Science - Secretarial And Office Management
Evelyn Hone College of Applied Arts
High School Diploma -
Njase Girl's Secondary School
Accomplishments
Team Awards - World Bank (2014, 2015)
Languages
English
Full Professional
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