Summary
Overview
Work History
Education
Skills
Timeline
Generic

BERNADINE EZELL-KERCE

Medical Practice Manager
Salem Lakes,WI

Summary

Dedicated Practice Manager with Fifteen years of experience training new employees and handling bookkeeping and payroll administration. Knowledgeable in recruiting and hiring. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Skilled in Referrals and Prior Authorizations, Insurance Denials, Verifications of Insurances and Credentialing for Physicians.

Overview

15
15
years of professional experience

Work History

Medical Practice Manager

Progressive Medical Group
Milwaukee, WI
04.2018 - Current
  • Communicated closely with patients, ensuring medical information was kept private
  • Created and implemented organizational policies and procedures
  • Developed and maintained electronic record management systems to analyze and process data
  • Developed close working relationships with front office and back office staff
  • Assisted with regulatory issues such as compliance
  • Ordered all office supplies and kept check on inventory levels
  • Addressed and remedied all patient or team member issues
  • Removed trash and straightened counters to keep pharmacy area clean and neat
  • Successfully negotiated client contract renewals to create increased revenue
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff
  • Communicated with patients, ensuring that medical information was kept private.
  • Trained interns and newly hired team members on office procedures and computer system
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties

Medical Practice Manager

Progressive Medical Group Inc.
Milwaukee, Wisconsin
03.2009 - 08.2019
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Developed close working relationships with front office and back-office staff.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Addressed and remedied all patient or team member issues.
  • Ordered all office supplies and kept check on inventory levels.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Recommended ways to reduce overhead and cut printing costs, effectively saving practice money.
  • Trained interns and newly hired team members on office procedures and computer system
  • Created and implemented organizational policies and procedures
  • Assisted with regulatory issues such as compliance
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations
  • Developed policies and procedures for effective practice management

Medical Office Manager

Family Care Associates
Kenosha, Wisconsin
02.2005 - 03.2009
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations
  • Consulted with healthcare professionals on business decisions
  • Addressed and remedied all patient or team member issues
  • Built relationships with physicians to create steady referral pipeline.
  • Managed [Number] employees with various personalities and from different cultures for large [Number]-physician practice

Education

Associate of Arts - Medical Insurance Coding & Billing

Penn State University- On Line
Pennsylvania
2014

Associate of Arts - Ward Clerk, Unit Secretary

Gateway Technical College
05.1986

Skills

  • Electronic health records
  • File and record management
  • Referral Management
  • Policy and Procedure Development
  • Budgeting
  • HIPAA Compliance
  • Staff Management
  • Insurance Knowledge
  • Practice Management
  • Hiring and recruitment
  • Accreditation coordination
  • Scheduling and Coordinating
  • Managing Reception
  • Administration and Reporting
  • Issue and Conflict Resolution
  • Ear Piercing

Timeline

Medical Practice Manager

Progressive Medical Group Inc.
03.2009 - 08.2019

Medical Office Manager

Family Care Associates
02.2005 - 03.2009

Associate of Arts - Medical Insurance Coding & Billing

Penn State University- On Line

Associate of Arts - Ward Clerk, Unit Secretary

Gateway Technical College

Medical Practice Manager

Progressive Medical Group
04.2018 - Current

Similar Profiles

CREATE PROFILE
BERNADINE EZELL-KERCEMedical Practice Manager