Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bernadine Guillen

Pomona,CA

Summary

Ambitious Administration of Justice student committed to academic excellence. Prepared to implement diverse skill sets, technical proficiencies and new perspectives to leadership personnel. Excellent computer skills to troubleshoot technical issues and proficiency with Microsoft Office Suite. Dedicated student aiming to apply knowledge of behavioral psychology. Demonstrated history of leadership in communication. Eager to bring excellent work ethic and strong commitment to quality performance. Result-driven student pursuing a Behavioral Psychology degree with excellent organization skills. Successful at accomplishing student projects. Strong analytical thinker and problem solver quick to learn new skills. Student motivated to apply education and abilities to enhance operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in Microsoft, Excel, Outlook, and PowerPoint with advanced interpersonal skills. Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender

Olive Garden
Montclair, USA
08.2021 - Current
  • Greeted visitors, assessed needs and directed to appropriate personnel
  • Answered and directed incoming calls using multi-line telephone system
  • Directed customers to appropriate personnel to address concerns, resolve complaints or answer account-related questions
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
  • Maintained daily calendars
  • Sorted incoming mail and directed to correct personnel each day
  • Oversaw office inventory by restocking supplies
  • Took drink and food orders
  • Changed Kegs
  • Made mix drinks
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Greeted frequent visitors by name and explained new promotions.
  • Developed good working relationships with fellow employees through effective communication.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Completed regular bar inventories and daily requisition sheets.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Babysitter

Private Employers
Inland Empire
02.2019 - 12.2023
  • Ensured physical and social well-being of each child.
  • Tailoring activities based on the individual needs of each child under care.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Traveled with family to help with vacation activities and childcare.
  • Establishing trust through consistent communication with both parents and kids.
  • Led hands-on activities consistent with child's interests and skills.
  • Encouraging healthy physical activity by taking walks together or playing games outside.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Engaged in after-school activities by assisting with sports practice and homework assignments.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Read stories and played alphabet games to promote early literacy.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Creating an atmosphere of fun that allows for occasional rule-bending within reason.
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Provided direct-care services for children of varying ages.
  • Assigned age-appropriate chores to encourage self-confidence and responsibility.
  • Taught reading, arts and crafts and lap play to encourage intellectual development.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Tutored children in multiple school subjects to boost educational performance.
  • Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
  • Organizing playdates with other children and providing supervision during outdoor activities.
  • Monitoring sleep schedules and adjusting accordingly if needed.
  • Administering medication when needed according to parent instructions.
  • Developing creative ways to encourage learning through everyday experiences.
  • Enforced rules to teach good manners and maintain safe environment.
  • Took children to and from school and extra-curricular activities.

Front Desk Receptionist

Salon Tribeca
Rancho Cucamonga, USA
01.2019 - 08.2021
  • Answered frequent phone calls
  • Scheduled appointments
  • Took inventory
  • Advertised new products
  • OrganizedDRAFT
  • Upkeep of restrooms
  • Offered beverages to customers
  • Collected payment
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Updated and maintained office policies and procedures.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Greeted visitors to provide information and direct to appropriate personnel
  • Assisted in the management of the company's social media accounts.

Community Service Volunteer

Saint Margaret Mary Youth Ministry
Chino, USA
08.2015 - 05.2019
  • Cooked healthy snacks and meals for recipients
  • Removed trash and debris from public locations
  • Participated in group activities
  • Displayed leadership
  • Packaged care boxes for recipients
  • Participated in fundraisers
  • Secured speakers for charitable events or community meetings to inspire and draw support from audience.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
  • Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
  • Instilled values to help young people make ethical and moral choices.
  • Actively listened to individuals experiencing homelessness or poverty, offering emotional support where appropriate.
  • Participated in cultural exchange programs, enhancing community diversity awareness and inclusion.
  • Led teams of volunteers in diverse projects, fostering teamwork and effective collaboration.
  • Delivered assistance and mentorship on community engagement strategies to build sustainable partnerships.

Education

Associate's degree - Administration of Justice

Riverside City College
Riverside, CA
06-2025

Certificate - Adult/Ped. First Aid/CPR/AED

American Red Cross
Rancho Cucamonga, CA
03-2025

High school diploma -

Patriot High School
Jurupa Valley, CA
05.2018

ROP - Criminal Justice

Baldy View Rop
Ontario, CA
01.2016

Skills

  • Host/Hostess
  • Financial Report Writing
  • Analysis Skills
  • Bartending
  • Skills Organization and efficiency
  • Teambuilding
  • Meticulous and organized
  • Coordination
  • Recordkeeping and bookkeeping
  • Computer skills
  • Office equipment operations
  • Microsoft Office
  • Service-oriented mindset
  • PowerPoint
  • Professional and polished presentation
  • Outlook
  • Multitasking and prioritization
  • Google Chrome
  • Excel spreadsheets
  • Data Entry
  • Typing
  • Serving Experience
  • Communication Skills
  • Front Desk
  • Office Management
  • Event Planning
  • Fundraising
  • Microsoft Word
  • Customer service
  • Communication skills
  • Team collaboration
  • Time management
  • Conflict resolution
  • Inventory management
  • Cash handling
  • Recipe and menu memorization
  • Customer service expertise
  • Strong multitasking
  • Task prioritization
  • Strong work ethic
  • Behavior management
  • Adaptability and resilience
  • Positive and professional
  • Light housekeeping
  • Clear communication
  • Reliable transportation
  • CPR/AED certified

Certification

  • Criminal Justice, 12/01/16, Baldy View Regional Occupational Program, Ontario, CA, Ranked in Top Five of class. Completed assignments on time. Showed leadership. Learned the aspects of the legal system. Participated in group work. Displayed communication skills.
  • Criminal Justice ROP Completion, 12/01/16 to Present, Completed criminal justice courses with above average grades.
  • Food Handler Certification
  • ABC Certification

Timeline

Bartender

Olive Garden
08.2021 - Current

Babysitter

Private Employers
02.2019 - 12.2023

Front Desk Receptionist

Salon Tribeca
01.2019 - 08.2021

Community Service Volunteer

Saint Margaret Mary Youth Ministry
08.2015 - 05.2019

Associate's degree - Administration of Justice

Riverside City College

Certificate - Adult/Ped. First Aid/CPR/AED

American Red Cross

High school diploma -

Patriot High School

ROP - Criminal Justice

Baldy View Rop

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Bernadine Guillen