Bernadine Hines
Princeton
Summary
Dynamic Vice President at Wachovia Bank NA with a proven track record in strategic planning and relationship building. Spearheaded initiatives that enhanced customer experience and operational efficiency, while implementing robust risk management frameworks. Results-driven leader skilled in decision-making and business development, driving growth for client portfolios through informed investment strategies.
Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 25 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Vice President
Wachovia Bank NA
01.1987 - 12.2012
- Led strategic initiatives to enhance customer experience and operational efficiency across multiple business units.
- Developed and implemented risk management frameworks to ensure compliance with regulatory standards.
- Directed cross-functional teams in executing financial strategies that aligned with organizational goals.
- Analyzed market trends to inform investment strategies, driving growth for client portfolios.
- Administered Trust accounts and Estate settlements
- Worked with Investment Officers to implement financial and investment solutions.
- Worked closely with Trust and Estate Attorneys
Client Service Representative
Educational Testing Service Inc.
09.1983 - 12.1986
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Maintained accurate records of client interactions using CRM software.
- Collaborated with team members to enhance service delivery processes.
- Trained new representatives on company policies and customer service protocols.
- Worked in the GRE (Graduate Record Exam) Division. Assisted test applicants with registration, testing site locations, retrieve scores, and executed test scores to various colleges/universities worldwide.
Education
Master of Arts - Management And Supervision
Central Michigan University
Mount Pleasant, Michigan, MI12-1982
Bachelor of Arts - English Literature
Northeastern University
Boston, Massachusetts, MA06-1977
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Works well autonomously, as well as with others
- Results-driven
- Account management
- Customer service
- Client relationship building
- Strategic planning
- Business development
Certification
- CTFA - Certified Trust Financial Advisor, Wachovia Bank, NA - 10 yrs
- NAUI Certified (National Association of Underwater Instructors)
Timeline
Vice President
Wachovia Bank NA
01.1987 - 12.2012
Client Service Representative
Educational Testing Service Inc.
09.1983 - 12.1986
Master of Arts - Management And Supervision
Central Michigan University
Bachelor of Arts - English Literature
Northeastern University