Summary
Overview
Work History
Education
Timeline
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Bernadine Lyons

Commerce City,CO

Summary

Self-motivated results driven hands on professional offering a strong work ethic and determination to complete tasks in a timely matter with focus on providing the highest level of quality service. Experienced in driver development, customer service, accounts receivable and collections.

Highly organized, energetic and flexible with leadership qualities. Excellent communication skills as well as time management. Expert in customer relations and problem solving.

Overview

21
21
years of professional experience

Work History

Quality Supervisor

IntelliRide By Transdev.
07.2022 - Current
  • Maintained QA programs.
  • Directed and supervised 3 employees involved in QA, Complaints and Fraud Waste and Abuse investigations along with quality control procedures.

Transportation Manager

IntelliRide By Transdev.
07.2019 - 07.2022
  • Supervised department personnel by assigning and directing daily tasks.
  • Contracting and credentialing of Transportation providers and their drivers
  • Daily interaction with Providers offering support and guidance.
  • Evaluation of overall performance of Providers and their drivers.
  • Holding monthly provider meetings
  • Completing and submitting of monthly and quarterly reports.

Driver Manager

SuperShuttle Internationl Inc-Transdev
12.2016 - 07.2019
  • Recruiting and contracting of Independent Contract Drivers
  • Credentialing if drivers-submit background checks and drug screening.
  • Oversee all driver functions, accounts, balances, credits and debits.
  • Monitor driver files to assure they are complaint with PUC, DOT, ADA and Corporate requirements.
  • Work with Safety & Training Staff to insure drivers have the tools to succeed.
  • Leasing of vehicles for Blue Van Leasing.
  • Monitor business needs working with dispatch to assure proper coverage and adequate vehicle coverage.
  • Work closely with general Manager and Assistant General Manager on daily tasks.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity

Accounting/Operations Manager

SuperShuttle Intl-Denver ExecuCar @ Transdev
01.2015 - 12.2016
  • Managed account balancing, closing, starting new weeks in cashiering, preparing weekly reports.
  • Driver Audits
  • Developed strong business relationships with drivers providing support to achieve quality performance.
  • Assist General Manager with driver contracts.
  • Billing and collections
  • Managed journal entries, collection efforts, reconciliations, and payroll processing

Accounts Receivables/Billing Clerk

Colorado Cab Company-Transdev
02.2003 - 01.2015
  • Responded to inbound inquiries regarding accounts and payments.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Journal Entries, completing month end reports
  • Handled day-to-day accounting processes to drive financial accuracy.

Education

High School Diploma -

West High School
Denver, CO
1979

Timeline

Quality Supervisor

IntelliRide By Transdev.
07.2022 - Current

Transportation Manager

IntelliRide By Transdev.
07.2019 - 07.2022

Driver Manager

SuperShuttle Internationl Inc-Transdev
12.2016 - 07.2019

Accounting/Operations Manager

SuperShuttle Intl-Denver ExecuCar @ Transdev
01.2015 - 12.2016

Accounts Receivables/Billing Clerk

Colorado Cab Company-Transdev
02.2003 - 01.2015

High School Diploma -

West High School

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Bernadine Lyons