BERNADIN JUNIOR FORTUNE
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Solutions Expert
Bosch Group
08.2023 - Current
- Improved customer satisfaction by efficiently addressing and resolving complex issues.
- Streamlined customer support processes for increased efficiency and shorter response times.
- Provided exceptional service by listening attentively to customer concerns and offering tailored solutions.
- Collaborated with cross-functional teams to enhance product knowledge and deliver comprehensive support.
- Reduced call wait times by implementing effective time management strategies and prioritizing tasks.
- Enhanced client trust through prompt follow-up, maintaining open lines of communication throughout the resolution process.
- Managed high-volume workload under tight deadlines, consistently meeting or exceeding productivity targets.
- Achieved high levels of customer satisfaction with empathetic listening skills during challenging situations.
Startup Founder
KreAktif
04.2019 - Current
- Increased company growth by developing and implementing innovative business strategies.
- Identified new market opportunities, driving expansion efforts into untapped sectors.
- Managed financial resources effectively, maintaining profitability throughout various stages of growth.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Monitored key business risks and established risk management procedures.
- Aligned operational objectives with long-term goals to ensure sustainable success throughout various stages of startup growth.
Event Planner
ATIPIK
01.2020 - 07.2022
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
- Streamlined event registration processes, enhancing attendee experience and improving overall efficiency.
- Managed budgets effectively, monitoring expenses closely to ensure events were delivered within financial constraints.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
Education
No Degree - Business Management
UNIVERSITE QUISQUEYA
HAITIHigh School Diploma -
College Canado Haitien
Haiti10.2020
Skills
- Effective Communication
- Time Management
- Adaptability
- Written Communication
- Problem Solving
- Critical Thinking
- Microsoft Office
- Fluent in Multiple Languages
- Project Management Abilities
- Computer Skills
- Business Development
- Decision Making
- Multitasking
Languages
French
Native or Bilingual
creole
Native or Bilingual
English
Full Professional
Timeline
Customer Solutions Expert
Bosch Group
08.2023 - Current
Event Planner
ATIPIK
01.2020 - 07.2022
Startup Founder
KreAktif
04.2019 - Current
No Degree - Business Management
UNIVERSITE QUISQUEYA
High School Diploma -
College Canado Haitien
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