Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernal Garza

Dallas,Tx

Summary

To secure a management position where I can leverage my leadership, problem-solving, and team-building skills to drive organizational success. I am committed to delivering outstanding results, fostering a positive work environment, and continuously improving operational efficiency to meet and exceed company goals Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

15
15
years of professional experience

Work History

Operations Manager

Stitch Fix
08.2016 - Current
  • Successfully led all daily operational aspects in The Returns Warehouse Department
  • Managed and evaluated workflow and productivity, making changes where necessary while controlling the flow of up to 150,000 items inbounded through the returns department
  • Developed and implemented performance standards and procedural changes to drive productivity and quality
  • Effectively directed and oversaw staff, designing schedules to meet the needs of the department as well as the needs of employees
  • Ensure all operations are carried on in an appropriate cost-effective way
  • Discipline, set schedules, manage workflow as well as recommend hire/terminate
  • Identify all issues in team and provide continuous support to all members according to operating standards on everyday basis
  • Maintain records of up to 80 employees attendance and provide effective training to all
  • Direct, manage and review the following activities: Capacity planning, production planning, material planning & sourcing, production & Quality Control, Process/Quality Assurance, Inventory, Warehouse and Logistics Control
  • Collaborated with outside companies such as UPS and USPS to ensure that the scheduled amount of daily work was successfully delivered
  • As a member of the Safety Committee I helped implement changes to the safety standards for the building accomplishing a streak of 163 consecutive working days injury free and improved safety incidents by 60% over a year
  • As a manager of inbound I successfully led the inbound returns team on both the men and the woman line of business to an efficiency increase of 25% for the women's LOB and 35% for the Mens LOB year over year
  • Overhauled existing employee onboarding process, resulting in an increase in performance of 30% in the average employee is the first three months of new employment.

Warehouse Operations Supervisor

Penske-Starbucks
06.2015 - 08.2016
  • Monitored productivity through Labor Management System (LMS): Utilized LMS data to identify areas for improvement
  • Conducted daily operations meetings: Facilitated daily meetings to ensure clear communication among team members, address operational challenges in real-time, and maintain alignment with organizational goals
  • Planning outbound orders
  • Reported CHEP pallets on the website: Regularly updated the company website with accurate information regarding the status and availability of CHEP pallets, ensuring smooth logistics operations and customer satisfaction
  • Operational problem solving: Successfully identified and resolved bottlenecks in the supply chain
  • CSR Cross Trainer: Conducted training sessions for new customer service representatives, focusing on effective communication, problem-solving, and conflict resolution
  • Improved the onboarding process
  • Trained new employees on VoCollect system: Provided comprehensive training to new team members on the effective use of the VoCollect system, leading to increased accuracy and efficiency in inventory management.

Warehouse Operations Supervisor

OHL-Starbucks
08.2009 - 06.2015
  • Issued task orders to the Operators: Effectively assigned daily tasks to warehouse operators, ensuring smooth workflow and timely completion of projects, resulting in increased productivity and on-time project delivery
  • Conducted daily operations meetings: Facilitated daily meetings to ensure clear communication among team members, address operational challenges in real-time, and maintain alignment with organizational goals
  • Planning outbound orders
  • Reported CHEP pallets on the website: Regularly updated the company website with accurate information regarding the status and availability of CHEP pallets, ensuring smooth logistics operations and customer satisfaction
  • Operational problem solving: Successfully identified and resolved bottlenecks in the supply chain
  • CSR Cross Trainer: Conducted training sessions for new customer service representatives, focusing on effective communication, problem-solving, and conflict resolution
  • Improved the onboarding process
  • Electric Pallet Jack Trainer: Conducted comprehensive training sessions on the safe and efficient operation of EPJ, leading to a 20% reduction in accidents and increased warehouse productivity.

Education

Skills

  • Fluent in reading, writing, and speaking
  • Labor Relations
  • Process Improvement
  • Performance Monitoring
  • Logistics Management

Timeline

Operations Manager

Stitch Fix
08.2016 - Current

Warehouse Operations Supervisor

Penske-Starbucks
06.2015 - 08.2016

Warehouse Operations Supervisor

OHL-Starbucks
08.2009 - 06.2015

Bernal Garza