BERNAL MILES
Anaheim,CA
Summary
Results-driven Restaurant/Bar Manager with a strong record of enhancing operational efficiency and customer satisfaction. Expertise in expense management and inventory control has significantly improved team performance and profitability. Proficient in budgeting and staff development, consistently exceeding business objectives through strategic planning. Aiming to implement innovative initiatives that further elevate guest experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant/Bar Manager
Angels Stadium
Anaheim, CA
07.2023 - Current
- Led daily operations, guiding short-term and long-term strategies to meet business objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Supervised and assessed personnel to enhance performance outcomes.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival.
Restaurant Front of House Manager
Newsroom Cafe
Beverly Hills, CA
02.2017 - 07.2023
- Directed team operations related to customer service, food handling, and safety procedures.
- Collaborated effectively with team members to deliver superior customer service.
- Reinforced compliance with policies through effective communication of procedures to staff.
- Optimized profits by controlling food, beverage and labor costs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
General Manager
Tagine Restaurant & Bar
Beverly Hills, CA
01.2010 - 02.2022
- Designed time management plans and supervised payroll operations to maintain fiscal discipline.
- Evaluated activity reports to determine goal achievement effectiveness.
- Ensured adequate stock levels through diligent order placement and inventory tracking.
- Standardized operating procedures to enhance efficiency.
- Guided employees on understanding and meeting changing customer needs and expectations.
Education
Bachelor of Science - Marketing/ Business
Complutense University of Madrid
Madrid, SpainSkills
- Expense Management
- Efficiency Improvement
- Leadership Development
- Cost Reduction Strategies
- Workforce Skill Enhancement
- Health and Safety Sanitation Standards
- Guest Experience Enhancement
- Employee Roster Management
Certification
- RBS Certification No. 313359315
- ServSafe Certification No. 345388767 0995
- ServSafe Manager No. 9282978
Languages
Spanish
Full Professional
Timeline
Restaurant/Bar Manager
Angels Stadium
07.2023 - Current
Restaurant Front of House Manager
Newsroom Cafe
02.2017 - 07.2023
General Manager
Tagine Restaurant & Bar
01.2010 - 02.2022
Bachelor of Science - Marketing/ Business
Complutense University of Madrid
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