Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Bernard Austin

Surprise,AZ
Bernard Austin

Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Precise Office Administrator with 10 years of experience. Expert in Surface Visibility (SVWeb), Word documents, Excel and protocols with training in processing and movement off all mail and packaging. Distinguished history of decreasing office spending while increasing functionality. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

11
years of professional experience

Work History

United States Postal Service, USPS

Supervisor of Operations
03.2014 - Current

Job overview

  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
  • Monitored front areas so that questions could be promptly addressed.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Completed bi-weekly payroll for 30 employees

Minn-Tex Express

Logistics Specialist
06.2012 - 03.2014

Job overview

  • Detected and resolved multifaceted issues related to business direction and operations.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Provided customers with status updates for tracked packages.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Achieved team goals by guiding employees in coordinating and deploying best practices.
  • Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
  • Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.

Education

S.P. Waltrip Sr. High School
Houston, TX

High School Diploma
06.1994

University Overview

  • Professional Development: Marketing

Houston Community College
Houston, TX

Associate of Arts from Logistics And Materials Management
04.2003

Skills

  • Contract Review and Recommendations
  • Business Strategy Development
  • High-Pressure Environments
  • Leadership
  • Avid Pro Tools
  • Process Improvement
  • Systems Implementations
  • Inventory Control

Timeline

Supervisor of Operations

United States Postal Service, USPS
03.2014 - Current

Logistics Specialist

Minn-Tex Express
06.2012 - 03.2014

S.P. Waltrip Sr. High School

High School Diploma

Houston Community College

Associate of Arts from Logistics And Materials Management
Bernard Austin