Bernard Boateng
Stevensville,MD
Summary
Ambitious, committed, career-focused job seeker, highly motivated person who works harder to achieve personal and company goals with strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working unsupervised and quickly mastering new skills. At my current job, I reviewed and distributes production orders, communicating schedules, ensure accurate communication between departments. Conferring with department supervisors to determine progress of work and completion dates. Compiling reports on progress of work, inventory levels, costs and production. I was responsible for making decision on transitioning our traditional phone system to cloud based.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Production Coordinator/Technical Support
Miltec Corporation
Stevensville, MD
03.2023 - Current
- Processed Sales orders, Work orders using Sage and MISys software accurately and efficiently
- Demonstrated active listening skills when responding to customer questions and complaints
- Resolved customer inquiries in a timely manner
- Coordinated with inventory control team to ensure adequate stock levels for production processes
- Monitored daily production schedules to ensure timely completion of all tasks
- Developed and implemented plans for the efficient use of materials, machines, and personnel
- Building systems and parts such as HPI, MPI and Xtrema Power Supplies and also work on fiber optic cables and harnesses that goes into Microwave and UV technology curing systems
- Review production schedule daily to ensure demand is being met
- Meeting with manufacturing supervisor on a weekly basis (at minimum) to review production schedule, discussed workload and highlight possible issues
- Communicate with department supervisors to ensure production demand is met, communicate changes to the production schedule when changes are required
- Update production schedule based on materials and resources availability, work with project managers to assure project schedules are on truck
- Revise production schedule when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, materials, sales production and/or engineering
- Record production data, including volume produced, consumption of raw materials and quality control measures
- Requisition supplies necessary to meet production demands
- Calculate figures, such as amounts of labor or materials, manufacturing costs and wages, using pricing schedules
- Compile information, such as production rates and progress, materials inventories, materials used or customer information, so that status reports can be completed
- Manage smaller projects
- Make decisions and recommendations on IT equipment, tools and services
- Monitor and maintain office network, servers and client PCs
- Resolve issues on PC operating systems, device manager and TCP/IP configuration
- Remedy system used to track all network outages, coverage incidents, and application failures
- Developed work instructions.
Customer Service Cashier
Dash In
Stevensville, MD
04.2020 - 03.2023
- Greeted customers and provided friendly customer service
- Operated cash registers to process payments for goods and services
- Balanced cash drawers at the end of each shift
- Processed credit card transactions accurately and efficiently.
E-Commerce Personal Shopper
Walmart Supercenter
Glen Burnie, MD
05.2019 - 07.2019
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner.
Project Manager
Mama Hope
San Francisco, CA
09.2011 - 04.2019
- Project Development
- The coordination of Global Advocates
- Management of monetary donations
- Provided updates on Grassroots Projects.
Project Manager
United Hearts Children's Center
Bawjiase, Ghana
02.2010 - 04.2019
- Development and overseeing of sustainable projects
- Volunteer Coordinator
- Hiring and management, and monitoring of staff
- Managing of finances
- Provided quality education and care for the children in need.
Education
Master of Science - Management: Major in Information Systems and Service
University of Maryland Global Campus
12.2021
Bachelor of Science - Information Technology: Major in Network Computing
Accra Institute of Technology
12.2018
Skills
- Customer Service
- Order Coordination
- OSHA Compliance
- Root Cause Analysis
- Testing and Troubleshooting
- Hardware Setup, Installation and Maintenance
- Software Installation and Updates
- Computer Networking
- Efficient in Microsoft Office, Google Suite
- Analytical and Creative Thinking Skills
- Organizational and Problem Solving Skills
Certification
Automation Architecture
Languages
Twi/English, Native/ Bilingual
Timeline
Production Coordinator/Technical Support
Miltec Corporation
03.2023 - Current
Customer Service Cashier
Dash In
04.2020 - 03.2023
E-Commerce Personal Shopper
Walmart Supercenter
05.2019 - 07.2019
Project Manager
Mama Hope
09.2011 - 04.2019
Project Manager
United Hearts Children's Center
02.2010 - 04.2019
Master of Science - Management: Major in Information Systems and Service
University of Maryland Global Campus
Bachelor of Science - Information Technology: Major in Network Computing
Accra Institute of Technology
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