Summary
Overview
Work History
Education
Skills
Certification
Additional information
Professional accomplishments
Timeline
Generic

Bernard B. Philpot

Sanford,FL

Summary

Logistics Professional with over 20 years of experience in customer service sales, shipping and receiving and revenue generation. Expertise managing tight deadlines, enhancing operational efficiency, and fostering strong relationships with clients and team members. Highly skilled in ERP systems, SAP and logistics management with a proven ability to reduce non-conformances and streamline processes. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Floor Administrator/KA Coordinator/Warehousing Specialist

Rifle Paper Company
Maitland, USA
- Current
  • Coordinated daily warehouse operations, team assignments with and ensured timely completion of tasks
  • Managed inventory and product delivery schedules, utilizing SAP to track shipments and manage vendor ITR’s
  • Verified the accuracy of outbound orders, performing quality checks on products, and ensuring proper documentation
  • Led efforts to maintain an organized and clean workplace, improving overall operational efficiency
  • Foster a positive working environment through effective communication and teamwork

Patient Care /Customer Service/Logistics Coordinator

The Diabetes Store Inc.
Deltona, USA
01.2019 - 01.2020
  • Coordinated inbound and outbound orders, ensuring timely processing and delivery of medical products
  • Directed daily dispatching, routing, and tracking of shipments, ensuring timely deliveries and accurate records
  • Resolved customer concerns related to billing, product orders, and shipment discrepancies
  • Managed patient eligibility, reviewed documents, and communicated with vendors and fitters to ensure accurate order fulfillment
  • Compiled daily reports on outgoing orders, maintaining clear communications across internal and external teams

Logistics Coordinator/Customer Care

Evolution Orthotics Inc.
Sanford, USA
01.2006 - 01.2015
  • Managed daily product order logistics for a $2.5 million plus portfolio of diabetic shoe supply accounts
  • Directed daily dispatching, routing, and tracking of shipments, ensure accurately records ensuring timely deliveries
  • Resolved customer concerns related to billing product orders, and shipment discrepancies 20%
  • Established strong, professional relationships with corporate account representatives to ensure customer satisfaction and drive sales

Education

Master’s Degree - Transportation and Logistics Management

American Public University
Charles Town, WV

Bachelor of Arts - Communications

University of Central Florida
Orlando, FL

Freight Broker/Agent Certification -

University Of Central Florida – Continuing Education
Orlando, FL

Certificate - Managing Multiple Priorities, Projects and Deadlines

Pryor Learning Solutions
Fred Pryor Seminars

Skills

  • SAP
  • QuickBooks
  • Noble Management Systems
  • Brighttree Management Systems
  • Word
  • Excel
  • Power point
  • Outlook
  • Access
  • Mondaycom
  • QIP Management
  • Account Management
  • Customer Service
  • Product Management
  • Shipping Receiving
  • Inventory Management
  • Team Supervision & Training
  • Process Improvement
  • ERP/SAP Systems

Certification

  • Certified Forklift Operator
  • Freight Broker/Agent

Additional information

Available to relocate if necessary, Strong communicator with a focus on fostering teamwork and maintaining excellent customer relations.

Professional accomplishments

  • CEO GOLD STAR AWARD, Philip Crosby Associates
  • Honorable mention, Who’s Who Isuzu Sales Society Magic Isuzu & Suzuki
  • Top Gun Award, The Private Industry Council of Central Florida
  • Reduced order entry/shipping non-conformances by 60 percent at Evolution Orthotics
  • Improved billing and shipping processes, resulting in a 20% reduction in non-conformances at Evolution Orthotics

Timeline

Patient Care /Customer Service/Logistics Coordinator

The Diabetes Store Inc.
01.2019 - 01.2020

Logistics Coordinator/Customer Care

Evolution Orthotics Inc.
01.2006 - 01.2015

Floor Administrator/KA Coordinator/Warehousing Specialist

Rifle Paper Company
- Current

Master’s Degree - Transportation and Logistics Management

American Public University

Bachelor of Arts - Communications

University of Central Florida

Freight Broker/Agent Certification -

University Of Central Florida – Continuing Education

Certificate - Managing Multiple Priorities, Projects and Deadlines

Pryor Learning Solutions
Bernard B. Philpot