Bernard Burch
Clinton,MD
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
Arlington, VA
09.2023 - Current
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Used scanners to track parcel information, condition or receipt.
Barista/Supervisor
Starbucks
Brandywine, MD
06.2021 - 09.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
- Supported highest standards of conduct and service to support company reputation.
- Stocked customer service stations with paper products or beverage preparation items.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Received and accurately processed customer payments.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served hot or cold beverages.
- Utilized POS system to receive and process customer payments.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Provided customers with product details, coffee blends and preparation descriptions.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Wrapped, labeled and dated food items for sale.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Ensured daily operations ran smoothly and efficiently by delegating tasks to baristas.
- Scheduled staff shifts ensuring adequate coverage during peak times.
- Monitored stock levels of coffee beans, cups, lids and other supplies needed for the shop.
- Managed cash flow and reconciled tills at the end of each shift.
- Developed innovative strategies for increasing sales and profitability of the store.
- Resolved conflicts between employees or customers in a professional manner.
- Planned weekly staff meetings to discuss goals, objectives, performance reviews.
- Reviewed employee performance regularly providing feedback on areas of improvement.
- Adhered to all company policies regarding safety, security and hygiene standards.
- Ordered supplies when necessary based on inventory levels tracked using computer software programs.
- Assisted with opening and closing duties such as setting up registers or counting money from previous day's transactions.
- Performed administrative duties like filing paperwork or updating records in the system.
- Prepared reports summarizing daily transactions or staffing needs for management review.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
Party Professional
Magesticland
Waldorf, MD
06.2020 - 05.2021
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Tracked payments, balances and registrations for various events.
- Developed diagrams and floor plans with event setup requirements.
- Worked in tandem with department head to coordinate logistics of all calendar events.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
- Provided physical assistance to visitors getting onto and off of rides.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
- Closed down rides with faulty equipment and notified supervisor.
Education
High School Diploma -
Gwynn Park High School
Brandywine, MD05.2022
Some College (No Degree) -
Prince George's Community College
Upper Marlboro, MDSkills
- Team player
- Speedy and efficient
- Conflict mediation
- Cash register operation
- Credit card transactions
- POS system operation
- Solid problem solver
- Team Leadership
- Active listener
- Relationship building
- Customer service
- Organizational skills
- Food preparation
- Safety Procedures
- Flexible Schedule
- Problem-Solving
- Corporate Policies
- Workload Management
- Ramp Security
Awards & Achievements
- Kitty Hawk Air Society - May 16, 2019
- Marine Corps League Outstanding Achievement Award - 2019
- Cadet Officer Leadership Program - June 29, 2019
- 150+ Hours of Community Service - During High School
- JAFROTC Color Guard/Drill Team Commander
- 4 Years of AFJROTC
Timeline
Ramp Agent
Piedmont Airlines
09.2023 - Current
Barista/Supervisor
Starbucks
06.2021 - 09.2023
Party Professional
Magesticland
06.2020 - 05.2021
High School Diploma -
Gwynn Park High School
Some College (No Degree) -
Prince George's Community College
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