BERNARD CHATMAN

Planned, prioritized, assigned, supervised, reviewed, and participated in the work of staff responsible for vehicle and equipment maintenance. Established schedules and methods for providing vehicle and equipment maintenance services; identified resource needs; reviewed needs with appropriate management staff; allocated resources accordingly. Participated in the development of goals and objectives as well as policies and procedures; made recommendations for changes and improvements to existing standards, policies, and procedures; participated in the implementation of approved policies and procedures; monitored work activities to ensure compliance with established policies and procedures. Participated in the selection of equipment maintenance staff; provided or coordinated staff training; worked with employees to correct deficiencies; implemented discipline procedures. Participated in the preparation and administration of the division budget; submitted budget recommendations; monitored expenditures. Maintained vehicle and equipment maintenance records. Maintained records concerning operations and programs; prepared reports on operations and activities. Monitored and controlled supplies and equipment; ordered parts, supplies and tools as necessary; prepared documents for equipment procurement. Answered questions and provided information to the public and other city employees; investigated complaints and recommended corrective action as necessary to resolve complaints. Prepared specifications for vehicle and equipment.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Addressed and resolved customer inquiries and concerns, fostering positive relationships.
• Improved route efficiency, leading to reduction in average delivery times.
• Provided exceptional service to clients, leading to increased repeat business and positive feedback.
• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

• Operated with safety and skill to avoid accidents and delays.
• Inspected vehicle before and after every trip and conducted minor repairs.
• Contacted dispatch to report delivery incidents and determine best methods for resolution.
• Finalized daily logs on schedule to update internal records and uphold DOT requirements.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Reduced downtime due to mechanical issues by performing routine preventative maintenance tasks on the company vehicle.
• Assisted in training new drivers on company procedures, safety protocols, and efficient route planning techniques.
• Maintained a clean driving record through vigilant adherence to traffic laws and safe driving practices.
• Promoted a culture of continuous improvement by sharing best practices with colleagues and contributing ideas for process optimization during team meetings.
• Improved on-time delivery rate by planning efficient routes and maintaining consistent communication with dispatch.
• Participated in ongoing professional development opportunities, staying current on industry trends and best practices for CDL drivers.
• Adapted to changing routes or schedules as needed, showcasing flexibility and a strong work ethic in the face of operational challenges.
• Minimized cargo damage through cautious driving habits and proper securing of freight prior to transit.
• Increased team morale by fostering a positive work environment and actively participating in team-building activities.
• Ensured accurate deliveries for customer satisfaction by double-checking orders and addresses before departure.
• Safely navigated various weather conditions while adhering to deadlines, ensuring timely deliveries without compromising safety standards.
• Provided exceptional customer service at delivery locations by maintaining professionalism, addressing client queries efficiently, and handling complaints diplomatically.
• Contributed to the development of more efficient transportation strategies through active participation in departmental meetings and discussions.
• Collaborated effectively with dispatchers to receive assignments, provide updates on delivery status, and address any potential delays or concerns.
• Utilized GPS navigation systems effectively to maximize route efficiency while maintaining compliance with hours-of-service regulations.
• Demonstrated strong problem-solving skills when faced with unforeseen challenges such as road closures or detours during transport operations.
• Ensured full regulatory compliance during transport operations by following all applicable federal, state, and local laws related to CDL drivers.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Enhanced vehicle safety by conducting thorough pre-trip inspections, promptly reporting any maintenance needs or concerns.
• Completed all required paperwork accurately and on time, ensuring proper documentation for billing and regulatory compliance purposes.
• Dropped and hooked trailers and changed configuration of equipment.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Successfully avoided time delivery delays by carefully planning best routes.
• Identified mechanical issues, completed basic repairs and reported serious concerns to management.
• Filled out load paperwork and DOT-mandated log books.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.

• Streamlined operations with thorough route planning and effective communication between drivers, dispatchers, and warehouse staff.
• Assisted in training new employees on processes, procedures, and safety protocols to uphold high standards of performance.
• Coordinated special projects such as large-scale deliveries or event logistics with precision planning and execution skills.
• Developed strong working relationships with clients, vendors, carriers, ensuring smooth business transactions in every interaction.
• Maintained compliance with all federal, state, and local regulations regarding transportation services.
• Promoted a positive work environment within the transportation department fostering a culture of collaboration among team members.
• Collaborated effectively across departments allowing seamless coordination of supply chain activities.
• Continuously stayed up-to-date on industry trends and best practices, implementing new strategies to maintain competitive edge.
• Managed accurate record-keeping for deliveries, expenses, mileage logs, and driver hours to ensure transparency in operations.
• Increased customer satisfaction by providing professional service and timely delivery of shipments.
• Implemented new software systems that streamlined transportation tracking processes resulting in increased productivity.
• Minimized shipment delays by proactively addressing potential roadblocks such as weather conditions or traffic jams.
• Enhanced timely deliveries by optimizing transportation routes and schedules.
• Evaluated carrier performance regularly to determine areas for improvement or necessary changes in partnerships for optimal results.
• Expedited critical shipments by prioritizing time-sensitive cargo and coordinating efficient routing options.
• Contributed to team success through consistent collaboration with other Transportation Associates and management.
• Improved safety records, conducting regular vehicle inspections and maintenance checks to ensure proper functioning.
• Checked that each scheduled route was appropriately covered by delivery drivers.
• Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
• Monitored and tracked status of shipments in transit to confirm on-time delivery.
• Maintained accurate and up-to-date records of transportation activities, contributing to seamless operations.
• Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
• Improved operational efficiency by coordinating dispatch of vehicles according to real-time demands and schedules.
• Assisted in employee training, resulting in improved dispatcher efficiency and reduced response times.
• Addressed customer inquiries and complaints, maintaining high levels of customer satisfaction.
• Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
• Monitored weather conditions and traffic patterns, making necessary adjustments to ensure driver safety and on-time deliveries.
• Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
• Enhanced on-time delivery rates with precise coordination of driver assignments and schedules.
• Streamlined route planning processes, resulting in more efficient use of transportation resources.
• Provided training and guidance to new dispatchers.
• Enhanced driver satisfaction with regular communication and problem-solving support.
• Oversaw and enforced compliance with all safety regulations and DOT regulations.
• Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
• Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
• Facilitated resolution of issues between drivers and clients, maintaining positive relationships and reliable service delivery.
• Facilitated training sessions for new dispatchers, elevating team's overall knowledge and capabilities.
• Worked closely with customers to effectively resolve issues and complaints.
• Enhanced team morale and cohesion by fostering environment of open communication and mutual support.
• Assisted in budget preparation, contributing to cost-effective management of transportation resources.
• Scheduled and organized delivery routes.
• Monitored vehicle locations to coordinate timely arrivals.
• Received new orders, prepared documentation, and assigned personnel.
• Tracked and monitored vehicle performance and maintenance.
• Monitored and tracked dispatch communication systems.
• Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
• Communicated with customers to provide delivery updates and resolution.
• Answered phone calls and responded to customer emails.
• Utilized dispatch software to enter customer orders, deliveries and receipts.
• Monitored flow of paperwork and directed information to appropriate departments.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

• Prepared and updated employees' daily work schedules and resolved delivery problems.
• Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals.
• Communicated with customer service and sales teams to improve productivity and service ratings.
• Observed staff to review compliance and safety to minimize losses due to violations or damage.
• Mentored new hires in departmental procedures and provided ongoing support for their professional development within the organization.
• Led a team of dispatchers, drivers, and support staff to achieve consistent on-time delivery performance.
• Collaborated with sales team to align transportation capabilities with customer demands, ensuring high satisfaction levels.
• Enhanced transportation efficiency by optimizing route planning and scheduling.
• Ensured safety compliance by conducting regular audits, training sessions, and updating company policies.
• Oversaw budgeting processes related to transportation costs, accurately forecasting expenses while identifying areas for cost reduction.
• Reduced operational costs through the implementation of cost-saving strategies in fuel management and vehicle maintenance.
• Streamlined communication between departments to facilitate smooth operations and timely deliveries.
• Monitored industry changes and regulatory updates to ensure company-wide compliance with relevant laws and guidelines affecting transportation operations.
• Conducted risk assessments for potential disruptions in supply chain operations while developing contingency plans accordingly.
• Analyzed data trends to identify opportunities for process improvements, contributing to increased efficiency and cost savings.
• Increased employee retention rate by implementing an engaging training program focused on career growth opportunities.
• Managed fleet maintenance program to minimize downtime and extend the life of vehicles while reducing overall expenses.
• Established a positive work culture that promoted teamwork, accountability, and open communication among employees at all levels within the organization.
• Coordinated cross-functional efforts during peak seasons or emergency situations to meet business goals without compromising service quality.
• Organized records of vehicles, schedules and completed orders.
• Oversaw team of 65 drivers by reviewing performance to promote timely and efficient deliveries and operations.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.