Bernard Cole
Somerset,NJ
Summary
Detail-oriented and solutions-focused IT professional with over 20 years of experience delivering high-quality end-user support, desktop services, and application maintenance in large academic and healthcare environments. Expertise in supporting enterprise-level systems, installing and maintaining hardware/software, and training users at all levels. Strong background working within Rutgers University's infrastructure, with deep familiarity with institutional systems, procedures, and end-user needs.
Overview
20
20
years of professional experience
Work History
Sr. Application Support Specialist
Rutgers University – RWJ Medical School
10.2013 - 07.2025
- Provided Tier 2 end-user desktop and application support across academic and clinical departments.
- Installed and maintained Windows/macOS hardware and software, including printers and networked devices.
- Served as School Administrator for Rutgers Connect; managed user, shared, and resource accounts.
- Supported authentication and LDAP systems; performed account provisioning and group policy tasks.
- Delivered mobile device management (MDM) for encrypted iPads using Microsoft Intune.
- Created user training materials and documentation for internal systems including ROD, AMP, and FTERS.
- Ensured compliance and secure system access for EMR and Centricity platforms.
Assistant Manager, Computer Operations
Rutgers University – RWJ Medical School
09.2007 - 10.2013
- Led team supporting over 2,500 users with daily technical and help desk operations.
- Oversaw Active Directory account management and supported print environment upgrades.
- Delivered user workshops, knowledgebase articles, and support guides tailored to faculty/staff needs.
- Implemented campus-wide NAC project securing endpoints; improved system access control.
- Authored RFP and oversaw deployment of iPad-based classroom engagement tool (Turning Point).
User Support Specialist III
UMDNJ – University Hospital
04.2005 - 09.2007
- Provided desktop and hardware support across multiple university hospital departments.
- Administered Symantec AV software and developed LANDesk packages for software deployments.
- Conducted Active Directory account administration and end-user provisioning.
Education
Certification - Data Center / Helpdesk Support
The Chubb Institute
North Brunswick, NJ01.1999
Skills
Applications: Microsoft 365, ServiceNow, Adobe Creative Suite, Citrix Client, Active Directory, ROD, AMP, FTERS, MacOS, Windows 11
Hardware: Dell, HP, IBM, Cisco switches, printers, iPads
Software: Microsoft Suite, Dell KACE, LANDESK, Intune, CyberArk, Symantec Ghost/AV, McAfee, VSphere
Networking: TCP/IP, DHCP, DNS, WINS, LAN/Wireless (80211 a/b/g)
Tools: Bomgar, Casper, PC Anywhere, Turning Point ResponseWare
Timeline
Sr. Application Support Specialist
Rutgers University – RWJ Medical School
10.2013 - 07.2025
Assistant Manager, Computer Operations
Rutgers University – RWJ Medical School
09.2007 - 10.2013
User Support Specialist III
UMDNJ – University Hospital
04.2005 - 09.2007
Certification - Data Center / Helpdesk Support
The Chubb Institute
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