Bernard Denzel Tucker
Mableton,Georgia
Summary
Dynamic leader with a proven track record at DHL E-Commerce, enhancing customer loyalty and streamlining operations. Expert in USPS operations and project management, I excel in driving solutions and fostering team collaboration. Achieved significant improvements in account management and customer service, leveraging both interpersonal and analytical skills for impactful results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Support Supervisor
DHL E-Commerce
Mableton, GA
03.2020 - Current
- Proactively identify potential issues within existing accounts and drive solutions independently by monitoring daily activities of accounts to understand, in advance, potential issues related to processing, delivery, billing, and reporting
- Establish and build loyalty and retention within an existing client base by maintaining frequent customer contact to ensure current, and future needs are met
- Drive professional business communication and ongoing cross-functional interaction between the customer, Client Relationship Manager, Implementation, Cross border/Domestic teams, Operations, Commercial, Accounts Receivable USPS Integration, and Solutions departments to deliver an excellent level of customer service
- Follow-up on issue resolution and report outcomes to Management/CRM/Sales team
- Understand, evaluate and make recommendations concerning customer needs, and manage any performance improvement or cost reduction projects
- Maintain and update account files and communicate updates/changes to the field sales team and appropriate internal departments on an ongoing basis
- Investigate, calculate and review adjustments initiated by internal and external customers
- Create and manage customer-specific SOPs and document customer-specific processes, as well as ad-hoc customer reporting
- Participate on customer calls and new and/or existing account set up with Implementation, Sales, Operations, IT, and Solutions
- Served as an escalation point for complex technical issues requiring advanced troubleshooting techniques.
Pricing Analyst II
Honeywell International
10.2019 - 12.2019
- Worked directly with the product management, sales, and IT teams to conduct pricing analysis to ensure adherence to profitability and competitiveness
- Provided recommendations in the price-setting process to maximize benefits and minimize the corporative risks
- Analyzed and evaluated the effect of material and product inflation on pricing, generated reports on discount trends, net price gain, and other pricing KPIs
North American Airfreight/NAAF Pricing
UPS Supply Chain Solutions
08.2017 - 10.2019
- Provided competitive rates and effective pricing strategies to address customer needs, worked to develop competitive rates for mid-market and enterprise accounts
- Received and processed revenue data to meet business needs and objectives, formulated effective pricing strategies
- Oversaw implementation of updated prices and promotional prices within the system
Global Freight Forwarding ODQ Specialist/ IAF
UPS Supply Chain Solutions
03.2016 - 08.2017
- Collaborated with sales, marketing, and operations to gather critical information and develop pricing quotes for all new and current accounts
- Analyzed reports to identify causes of deviation in transit time to operations, evaluated market conditions to check if strategies are profitable
- Performed in-depth analysis of rates, operating cost, current competition, and clients' requirements to decide pricing to retain and grow volume and revenue for the organization
Warehouse Associate
United Parcel Service (UPS)
05.2015 - 03.2016
- Performed a variety of routine operations such as scanning, sorting, the building of containers, picking, pallet relocation
- Organized the warehouse, stocked and organized shelves, and maintained inventory of material
- Engaged in inbound/outbound processing, helped unload freight vehicles, pulling materials for the next delivery, maintained cleanliness of warehouse
Application Specialist
EAM Solutions LLC.
05.2015 - 03.2016
- Oversaw multiple service requests, acquired extensive first-hand experience in purchasing and aggregate procurement, held and coordinated maintenance work of the orders
- Reviewed, analyzed, and verified monthly and quarterly reports for accuracy and removed errors, created security profiles for user groups
Supply chain (Intern)
Kids II
11.2014 - 02.2015
- Collaborated with colleagues to streamline the company's operations, assisted in developing process flow charts and documentation for new and existing Account Services, drafted organizational documents for system use
Intern
CSX Transportation
05.2013 - 10.2013
- Collected and organized Customer Master Records (CMR) in Oracle ebusiness platform, used Dun & Bradstreet and RailInc research tools for evaluation and client validation
Crisis Response Team Associate
Publix Supermarket
08.2012 - 10.2013
- Crisis Response Team Member Lead, responsible for opening and closing of store
- Assisted with store related duties, worked in a cross functional role which had to be well versed working in all major departments
Education
MBA - Supply Chain Management/Logistics
Clayton State University
01.2016
Bachelors - Business Administration
Morehouse College
01.2012
Skills
- Excellent verbal communication skills
- Interpersonal skills
- Written communication skills
- Project management skills
- Time management skills
- Organizational skills
- Ability to work independently
- Ability to work within a team
- MS Office Suite
- Knowledge of USPS operations
- Knowledge of Postal work-sharing
- Salesforce
- SAP
- Customer-driven
- Results-driven
Certification
- MIT Professional Education: Designing Product Families From Strategy to Implementation. Issued December 12, 2023 - February 13, 2024
- MIT Professional Education: Designing Two Sided Markets From APIS to Feature Roadmaps. Issued February 27, 2024 - April 23, 2024
- MIT Professional Education: Designing High Impact Solutions with MIT Design X. Issued April 23,2024 - September 03, 2024.
- MIT Professional Education: Professional Certificate Program in Product Management Issued December 12, 2023 - September 3, 2024. 9 Months (256 Hours)
Timeline
Client Support Supervisor
DHL E-Commerce
03.2020 - Current
Pricing Analyst II
Honeywell International
10.2019 - 12.2019
North American Airfreight/NAAF Pricing
UPS Supply Chain Solutions
08.2017 - 10.2019
Global Freight Forwarding ODQ Specialist/ IAF
UPS Supply Chain Solutions
03.2016 - 08.2017
Warehouse Associate
United Parcel Service (UPS)
05.2015 - 03.2016
Application Specialist
EAM Solutions LLC.
05.2015 - 03.2016
Supply chain (Intern)
Kids II
11.2014 - 02.2015
Intern
CSX Transportation
05.2013 - 10.2013
Crisis Response Team Associate
Publix Supermarket
08.2012 - 10.2013
MBA - Supply Chain Management/Logistics
Clayton State University
Bachelors - Business Administration
Morehouse College
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