DeJeanette Hytower
Flossmoor,IL
Summary
Approachable and forward-thinking social services professional with exceptional interpersonal and organizational skills. Actively listens to clients and staff, leveraging this insight to enhance productivity, drive change, and effectively persuade and negotiate. Highly skilled in developing and implementing training programs that align with organizational strategic goals. Experienced presenter, adept at delivering engaging presentations to large audiences on a wide range of topics. An empathetic leader dedicated to working diligently to provide suitable solutions to problems.
Overview
17
17
years of professional experience
Work History
Talent Acquisition Specialist
Elara Caring
01.2022 - Current
- Conducted market research to benchmark compensation packages, attracting top talent in competitive industries.
- Developed strong candidate pipelines by utilizing multiple sourcing strategies, including social media, job boards, and networking events.
- Conducted thorough interviews and assessments to identify top talent for various positions.
- Implemented applicant tracking system to streamline recruitment process, improving organization of candidate data.
- Sourced candidates using social media platforms, increasing visibility of open positions.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
Director of Quality Care
All Trust Home Care
11.2016 - 04.2018
- Implemented staff training initiatives, enhancing overall team performance and promoting professional development.
- Educated and trained caregivers and families on how to communicate and care for individuals living with dementia and handle challenging situations
- Oversaw and helped to develop a program designed to enhance the quality of life through music
- Successfully enrolled 75% of clients in music and memory program by providing personal customized music on iPods in their homes
- Investigated, reported and followed up on all incident reports/complaint logs as needed
- Facilitated weekly quality improvement meetings with VP of Operations, VP of Marketing and Sales and staff to develop processes to improve quality of care and safety
- Oversaw and fostered after hours on-call team by being available by phone 24/7
- Conferred with VP of Operations to develop job descriptions and implement policies and procedures
- Collaborated with executive team to review departmental analysis and compliance along with brainstorming solutions and processes to improve operations
- Streamlined internal audit procedures by developing standardized templates for reporting findings efficiently and consistently.
Quality Care Manager
All Trust Home Care
11.2014 - 11.2016
- Cultivated a new department designed to focus on improving quality care and customer service
- Hired social workers to conduct home visits, update client care needs and identify client concerns
- Developed processes to promote and elevate communication and address concerns between internal departments
- Facilitated and attended client/family meetings
- Launched life enrichment program for 150 clients
Quality Care Supervisor
All Trust Home Care
11.2013 - 11.2014
- Conducted face to face assessments to determine the needs of individuals living with dementia
- Presented seminars to an audience of 50 individuals on proper ways to engage and communicate with individuals living with dementia
- Headed a support group for caregivers caring for individuals with dementia and other ailing conditions
- Spearheaded on-boarding orientation and training for new hires
Recruiter/Trainer
All Trust Home Care
06.2011 - 08.2013
- Implemented and utilized effective recruitment strategies to attract qualified candidates from the Chicagoland and surrounding communities
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Redesigned on-boarding orientation and training for new hires
Health Care Recruiter
BrightStar Health Care
06.2008 - 06.2011
- Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
- Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed and maintained a robust candidate database for future job openings, reducing lead time in filling positions.
- Conducted regular follow-up meetings with management to determine the effectiveness of recruiting plans and implementation
- Managed multiple requisitions simultaneously while maintaining focus on quality placements within designated timelines.
- Conducted orientations for new hires
Education
Bachelor of Arts - Psychology
Talladega College
Talladega, ALSkills
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Efficient under pressure
- Attention to detail
- Multidisciplinary team collaboration
- Problem-solving
- Team leadership & development
- Client relationships
Previous Professional Experience
● Social Worker at University of Chicago Hospitals
● Casemanager III with Lutheran Social Service under the auspice of Illinois Department on Aging
● Training Specialist with Ada S. McKinley Division of Adult Services
● Consultant for small Home Health franchise Touching Hearts at Home
Timeline
Talent Acquisition Specialist
Elara Caring
01.2022 - Current
Director of Quality Care
All Trust Home Care
11.2016 - 04.2018
Quality Care Manager
All Trust Home Care
11.2014 - 11.2016
Quality Care Supervisor
All Trust Home Care
11.2013 - 11.2014
Recruiter/Trainer
All Trust Home Care
06.2011 - 08.2013
Health Care Recruiter
BrightStar Health Care
06.2008 - 06.2011
Bachelor of Arts - Psychology
Talladega College
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