Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BERNARD LALOIR

Columbus,OH

Summary

Pleasant Telephone Operator delivering service with smile. Remaining calm and organized in high-volume call environments. Considered valuable and hardworking employee. Dedicated Telephone Operator with experience accurately routing internal and external calls quickly to ensure connections. Adept in operating switchboards with lines. Poised, eloquent, and skilled in providing top-notch front desk service to incoming clients and staff. Experienced in managing high-volume incoming calls, accurately documenting customer inquiries and providing timely solutions. Strengths include strong verbal communication skills, ability to multitask and work under pressure. Previous roles have demonstrated dependability, adaptability and commitment to providing top-notch customer service, contributing greatly to improved customer satisfaction rates.

Overview

15
15
years of professional experience

Work History

Truck Loader Truck Unloader

UPS
Columbus, OH
12.2024 - Current

Police Officer

Police Nationale d'Haiti
Mayer, Jacmel
05.2016 - 07.2024

Call Operator

Digicel
Port Au Prince, Haiti
01.2010 - 12.2015

Education

Bachelor of Informatics -

Licee Francais
Port Au Prince
01-2010

High School Diploma -

Licee Catherine Flond
Port Au Prince
06-2000

Skills

  • Typing speed
  • Call center software
  • Typing skills
  • Call transfers
  • Client service
  • Computer skills
  • Call reception
  • Recordkeeping
  • Call transferring

Languages

French
Professional
Spanish
Limited
English
Limited
creol
Professional

Timeline

Truck Loader Truck Unloader

UPS
12.2024 - Current

Police Officer

Police Nationale d'Haiti
05.2016 - 07.2024

Call Operator

Digicel
01.2010 - 12.2015

Bachelor of Informatics -

Licee Francais

High School Diploma -

Licee Catherine Flond
BERNARD LALOIR