Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bernard Lee

Summary

Forward-thinking Asset Protection Specialist with over 15 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities.Capable of leading all types external investigations as well as reviewing exception based reporting to detect internal theft. Proven professionalism in tense situations while protecting the company brand. Works well alone or in team situations. Adept in areas of store operational audits including safety and security.

Overview

17
17
years of professional experience

Work History

Assets Protection Specialist

The Home Depot
Sarasota, FL
03.2012 - 03.2024
  • Perform external apprehensions within company guidelines using the 5 step method.
  • Participate in the training/orientation of new employees.
  • Participate in court proceedings with evidence to support allegations.
  • Construct detailed case and investigative reports for local authorities.
  • Initiate employee investigations using exception based reporting
  • Plan and organize store blitzes to reduce and identify ORC theft.
  • Collaborate with local law enforcement to build strong partnerships.
  • Lead a physical safety and secure culture for employees.
  • Work in a multi-unit work environment.
  • Conduct Daily/Weekly/Monthly Audits.
  • Lead and participate in weekly staff and safety meetings
  • Monitored surveillance cameras, identified suspicious activities and reported incidents to management.
  • Provided customer service assistance, including responding to customer inquiries, resolving customer complaints and escalating issues as needed.
  • Investigated shoplifting incidents by reviewing video footage, interviewing witnesses and apprehending suspects when necessary.
  • Maintained safety and security of premises, visitors and employees.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Participated in court proceedings with evidence to support allegations.

Loss Prevention Lead

Marshalls
Fort Worth, TX
08.2010 - 12.2011
  • Making external apprehensions
  • Participate in the training of new hire Associates as well as AP associates.
  • Review over/short reports for possible internal theft
  • Work in a multi-unit work environment
  • Acts as a representative with local law enforcement agencies
  • Ensure critical equipment, such as CCTV, is functioning properly
  • Train new store associates through the use of company-sponsored programs
  • Create exercises and role-plays for courses to verify competency and understanding of AP policies.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Maintained accurate records of all incidents, including reports, statements, witness accounts, video footage.
  • Participated in regular meetings with management team members to discuss loss prevention initiatives.
  • Enforced store policies regarding shoplifting and other forms of theft.

Asset Protection Specialist

Target
Fort Worth, TX
09.2008 - 07.2010
  • Making external apprehensions
  • Coach and review employees on knowledge of safety and best practices
  • Evaluate the performance of asset protection team
  • Coach Assets Protection team members to accomplish their core roles
  • Team Scheduling
  • Monitored surveillance cameras, identified suspicious activities and reported incidents to management.
  • Performed store walk-throughs to ensure compliance with safety and security policies and procedures.
  • Investigated shoplifting incidents by reviewing video footage, interviewing witnesses and apprehending suspects when necessary.
  • Reviewed company policies regarding safety, loss prevention and asset protection processes.
  • Collaborated with external organizations such as police departments or local authorities regarding security matters.
  • Participated in court proceedings with evidence to support allegations.
  • Produced well-written reports detailing shoplifting and attempted theft.

Asset Protection Associate/Trainer

Steve and Barry's
Tampa, FL
12.2006 - 08.2008
  • Communication and coordination of other asset protection agents throughout Florida region.
  • Train and assist other management in loss prevention policies and procedures.
  • Assist planning of special loss prevention initiatives to minimize large external theft threats
  • Making external apprehensions
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Monitored CCTV surveillance to detect suspicious activity.
  • Identified shoplifters and apprehended perpetrators according to company policies.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
  • Provided assistance in the training of new hires on asset protection procedures.

Education

Associate of Arts - Criminal Justice

Florida Metropolitan University
Clearwater, FL
05.2003

Skills

  • Develop and use loss and shrink prevention strategies & practices
  • Recommend and implement corrective action for deficiencies that cause loss and shrink
  • Organize training for loss/shrink detection, investigation, prevention, and reduction programs
  • Supervise associates to ensure proper handling of loss prevention matters
  • CCTV Systems
  • Investigation and Interrogation
  • Active Listening
  • Conflict Resolution
  • Team Building
  • Relationship Building

References

Dave Arroyo (Home Depot)

Josh Mojica (Marshalls,Target)

Benedict Thomas(Steve & Barry's)

Contact information available upon request.

Timeline

Assets Protection Specialist

The Home Depot
03.2012 - 03.2024

Loss Prevention Lead

Marshalls
08.2010 - 12.2011

Asset Protection Specialist

Target
09.2008 - 07.2010

Asset Protection Associate/Trainer

Steve and Barry's
12.2006 - 08.2008

Associate of Arts - Criminal Justice

Florida Metropolitan University

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Bernard Lee