Summary
Overview
Work History
Education
Skills
Timeline
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BERNARD LOUIS

Philadelphia,PA

Summary

Perceptive commercial manager committed to maximizing performance and profit in parts industry. Develops and implements strategies for revenue and profit growth and develops and analyzes financial reports to determine progress in achieving business objectives. Determined and energetic professional with excellent problem assessment and decision-making skills. Recognized for developing high-level key client relationships, growing customer base by 80%. Goal-oriented manager with distinguished experience in parts industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Accomplished Sales Manager offering 5 years of experience developing and maximizing parts sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Overview

20
20
years of professional experience

Work History

Commercial Manager

AutoZone
Philadelphia, PA
12.2019 - Current
  • Negotiated contracts and product prices by collaborating with vendors and developers.
  • Built relationships with clients to establish new contracts, establishing over 10 new contracts per week.
  • Managed and analyzed budgets, P&L, balance sheets and sales reports.
  • Increased sales by $100,000 by issuing surveys to customers and interpreting results.
  • Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
  • Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
  • Strengthened team and organization by recruiting and hiring qualified employees.
  • Researched market to identify potential customers, increasing customer accounts .
  • Devised pricing methodologies and industry strategies through economic and business analysis.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Organized promotional events and interacted with community to increase sales volume.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Prepared and implemented strategic growth plans for territory based on company goals and expectations.
  • Hired, supervised and coached employees on sales strategies to optimize performance.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.

HOUSE KEEP MANAGER

A.B.M. JANITORIAL
Philadelphia, PA
04.2001 - 06.2018
  • Managed staff of 25 housekeepers.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Managed team productivity and workflow to exceed quality standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Evaluated employee performance and developed improvement plans.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Coordinated household cleaning service operations and managed client relations.
  • Worked with front desk to respond promptly to all guest requests.
  • Completed schedules, shift reports and other business documentation.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Managed laundry sorting, washing, drying and ironing.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

Education

Associate of Science - Automotive Technology

Lincoln Technical Institute
Philadelphia
12.2007

Skills

  • Change management
  • Customer Relationship Management
  • Sales support
  • Policies and procedures
  • Sales and marketing
  • Strategic sourcing
  • Strategic marketing

Timeline

Commercial Manager

AutoZone
12.2019 - Current

HOUSE KEEP MANAGER

A.B.M. JANITORIAL
04.2001 - 06.2018

Associate of Science - Automotive Technology

Lincoln Technical Institute

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BERNARD LOUIS