Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
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Bernard Luchendo

Bernard Luchendo

Nairobi,Kenya

Summary

Dynamic Key Account Manager with 15+ years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.

Overview

17
17
years of professional experience

Work History

Global Key Account Manager

Direct Pay Group
Nairobi, Kenya
04.2018 - 11.2018
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Leveraged strategic planning to penetrate key accounts.
  • Consistently achieved top ranking in revenue and profit growth.
  • Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Developed new business relationships and maintained existing through regular communications and effective account management.
  • Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 27%

Regional Manager

Direct Pay Group
Nnairobi, Kenya
02.2015 - 03.2018
  • Established and maintained operational standards for 13 locations.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
  • Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.

Business Development Executive

Samsung C&T
Nairobi, Kenya
01.2012 - 02.2015
  • Identified and pursued valuable business opportunities to generate new company revenue of $14.8 and improve bottom line profit
  • Collaborated with sales and marketing departments to support business objectives and client acquisition.
  • Developed short-term and long-term sales objectives and strategic plans to meet market needs.
  • Evaluated current service needs and product satisfaction levels with established customers to improve offerings.
  • Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
  • Investigated and addressed business development challenges to proactively mitigate problems.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
  • Translated customer needs into solution requirements using powerful value propositions and negotiation skills

Business Associate

Procept Associates Professional Service
Nairobi, Kenya
01.2009 - 01.2012
  • Verified work aligned with service levels agreed and client requirements.
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
  • Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
  • Researched, analyzed and projected market data for potential markets.
  • Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company.
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines
  • Increases customer sales by 12%

Corporate Services Assistant

Barclays Bank Kenya
Nairobi, Kenya
03.2002 - 12.2008
  • Participated actively in planning and executing company events.
  • Monitored invoices and backup documentation for proper authorization.
  • Managed contract and price negotiations with office vendors and service providers.
  • Processed checks to vendors and sought out signatures.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Implemented new data management system, expediting data retrieval 18%
  • Updated tracking system with revenue growth information for program

Education

Bachelor Of Commerce - Marketing

University of Nairobi
Kenya

High School Diploma -

Thika High School
Kenyatta Avenue, Thika
11.1997

MBA - Strategic Management

University of Nairobi
Kenya

Skills

  • Territory Expansion
  • Shipping Modes
  • Heat Sinks
  • Social Media Platforms
  • Strategic Selling
  • Global Logistics
  • Credit and Debt Card Processing
  • Key Account Management
  • Payment Method
  • Market Trend Analysis
  • Risk Mitigation Strategies
  • Deep Knowledge of Business

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved revenue growth by introducing manage and distributing systems for airline portfolio tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with strategic business team in the development of new lending product and ecommerce vendor platform
  • Supervised team of 13 staff members.

Additional Information

Projects & acquired experience

  • Gold mining chemical business supply and logistics
  • Plastic chemical resins business sourcing
  • Fertilizer chemical business
  • Steel manufacture import and export
  • Shipping and logistics
  • Power generator business
  • Windows and doors manufacturing
  • Machine operator and daily maintenance
  • Quality management
  • Mining operations safety and quality audit


Personal startup

Owner and Founder – Simbacast Limited Nov 2019 to date

· Providing web Radio and Tv streaming services from zero to 120 customers

· Experienced deal dynamics by selectively approaching 230 clients/year and producing client specific pitch packages resulting in an 80% increase in profit margin and reduced fixed costs by 71%

· Directed a growing company and successfully generated revenues from $15,000/year to $ 50,000/year within 2 years in a challenging post Covid environment


Languages

English
Full Professional

Timeline

Global Key Account Manager

Direct Pay Group
04.2018 - 11.2018

Regional Manager

Direct Pay Group
02.2015 - 03.2018

Business Development Executive

Samsung C&T
01.2012 - 02.2015

Business Associate

Procept Associates Professional Service
01.2009 - 01.2012

Corporate Services Assistant

Barclays Bank Kenya
03.2002 - 12.2008

Bachelor Of Commerce - Marketing

University of Nairobi

High School Diploma -

Thika High School

MBA - Strategic Management

University of Nairobi
Bernard Luchendo