Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Bernard Manford

Owings Mills,MD

Summary

Versatile Product and Innovation Engineer with a proven track record at USPS, adept in CAD software and design thinking. Excelled in developing secure, innovative solutions and enhancing product reliability, achieving significant improvements in customer satisfaction. Skilled in technical problem-solving and fostering continuous improvement, demonstrating a strong blend of analytical and creative capabilities.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Product and Innovation Engineer

United States Postal Service, USPS
Washington, DC
08.2023 - Current
  • Developed innovative product designs to meet customer and industry requirements.
  • Researched, tested and evaluated new technologies for potential implementation in products.
  • Analyzed market trends and consumer feedback to identify areas of improvement for existing products.
  • Created detailed technical documents to support the design, development and testing of products.
  • Developed and maintained backend software components for cyber security applications.
  • Analyzed system requirements and designed secure backend solutions to meet customer needs.
  • Created automated testing scripts for ensuring the functionality of the cyber security applications.
  • Implemented appropriate authentication protocols to ensure the safety of user data.
  • Monitored server logs for identifying malicious activity or unauthorized access attempts.
  • Created technical documentation for various aspects of the cyber security application's architecture and processes.
  • Maintained up-to-date knowledge of current trends in cybersecurity technologies, threats, and best practices.

IT Support Consultant

CGI Federal
Fairfax, VA
05.2008 - 07.2019
  • Provided technical support to customers and internal users via phone, email and remote access tools.
  • Created and maintained technical documentation for IT systems and processes.
  • Installed, configured, upgraded, tested and troubleshot hardware, software applications, operating systems and network protocols.
  • Maintained computer networks, peripherals and other related equipment.
  • Identified system malfunctions or performance issues in a timely manner.
  • Assisted with the deployment of new technologies or upgrades to existing ones.
  • Performed data backups on a regular basis to ensure business continuity in case of disaster recovery scenarios.
  • Monitored user accounts for security compliance according to company policies.
  • Provided training to end-users on how to use IT systems efficiently.
  • Researched potential solutions when faced with complex technical problems.
  • Implemented best practices for system security measures such as antivirus protection and patch management.
  • Developed scripts for automation of routine maintenance tasks.
  • Managed vendor relationships by coordinating service delivery schedules and resolving any discrepancies.
  • Coordinated with third-party vendors to resolve more complex technical issues.
  • Participated in team meetings to discuss current challenges or propose improvements.
  • Prepared detailed reports regarding system status or project progress updates.
  • Supported the development of new applications or modifications of existing ones.
  • Evaluated customer feedbacks in order to identify areas needing improvement.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Resolved record-breaking backlog of support tickets following major system malfunction.
  • Handled customer service issues by providing guidance or escalating for advanced support.

Active Duty Soldier

United State Army
Fort Bragg, NC
07.2002 - 07.2005
  • Conducted physical training exercises to maintain and improve physical fitness.
  • Organized and coordinated equipment for field operations.
  • Provided security and surveillance in a variety of environments.
  • Performed maintenance on weapons, vehicles, and communications systems.
  • Assisted with the planning and execution of tactical missions.
  • Managed inventory control of supplies and equipment.
  • Supervised personnel during daily operations.
  • Developed safety protocols for use in hazardous situations.
  • Trained junior soldiers in basic soldiering skills.
  • Maintained discipline among troops while deployed overseas.
  • Ensured compliance with all applicable regulations and laws.
  • Participated in search-and-rescue operations as needed.
  • Monitored radio transmissions to detect suspicious activity.
  • Inspected personnel for proper uniform standards.
  • Executed orders from commanding officers accurately.
  • Received, processed, and disseminated intelligence information.
  • Directed traffic flow at checkpoints during combat missions.
  • Coordinated with other military branches during joint operations.

Education

Bachelor of Science - Information Technology

Southern New Hampshire University
Manchester, NH
12-2023

Skills

  • Technical problem solving
  • Manufacturing Processes
  • CAD software proficiency
  • Cost Optimization
  • Materials science
  • Design thinking
  • Software Development
  • Innovation management
  • Continuous Improvement
  • Product reliability testing
  • Timeline Management

Certification

  • Certified in Cybersecurity
  • Lean Six Sigma Yellow Belt

Accomplishments

  • Foreign Service Medal

Timeline

Product and Innovation Engineer

United States Postal Service, USPS
08.2023 - Current

IT Support Consultant

CGI Federal
05.2008 - 07.2019

Active Duty Soldier

United State Army
07.2002 - 07.2005

Bachelor of Science - Information Technology

Southern New Hampshire University

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Bernard Manford