Overview
Work History
Education
Skills
Websites
Projects
Timeline
Generic

Bernard Mark

Overview

12
12
years of professional experience

Work History

Principal Analyst

San Francisco Bay Area Rapid Transit
4 2021 - Current
  • Developed reports on individual statistics to measure performance and provide insights for areas of improvement
  • Reduced quarterly performance report build time by 40% and weekly operations report by 50%
  • Continue creating and analyzing quarterly operations reports
  • Communicate findings via dashboards for trend analysis and insights
  • Using LEAN framework, partnered with stakeholders in successfully launching patron self-service feature
  • Increased addition to SharePoint Knowledge Base to 50 items.

Senior Analyst

San Francisco Bay Area Rapid Transit District
01.2019 - 04.2021
  • Streamlined end user's workflow in case management system by 25% after identifying waste per Lean methodology, and implementing automation
  • Filled gap of after hours support by leading implementation of new Interactive Voice Response (IVR) system via workflow design and technical requirements in product owner role
  • Managed requirements, testing, and implementation of department's new point of sale and e-commerce systems, resulting in more than doubling sales
  • Created weekly, quarterly, and ad-hoc reports from data extracted from Salesforce CRM Service Cloud for intra-department and interdepartmental customers including Operations, Track, Insurance, Parking, and Communications
  • Streamlined existing Excel reports through automation and mapping.

Production Support Analyst

Endpoint Clinical
06.2017 - 01.2019
  • Enterprise Scale client support, including several big Pharma in Fortune 500
  • Increased success of over 45 pharmaceutical companies in navigating and troubleshooting enterprise cloud platform by translating Study Configuration and Design Requirements (SCDRs) and vendor integration specifications to end users
  • Ensured production environment results followed study design requirements by leveraging study database using MS SQL involving multiple tables and subqueries
  • Reached second highest volume of data change verifications on team by validating data integrity.

Production Support Applications Analyst

Google via Accenture
05.2017 - 06.2017
  • Supported and reviewed partner submissions and issues with their API submittals.

Field Service Manager

IntegenX (acquired by ThermoFisher)
07.2016 - 10.2016
  • IntegenX was a start-up forensics DNA equipment company
  • Responsible for managing the field service team.

Technical Support Manager

Mindray Medical North America (formerly Zonare Medical Systems)
03.2012 - 01.2016
  • Progressed in roles from an individual contributor to the department manager
  • Increased accountability and decreased delays by creating and implementing new department procedures to improve processes, resulting in improved customer satisfaction and decreased misses
  • Identified and reported product and operations issues to senior management that resulted in product improvement changes
  • Improved service billing efficiency through automating pricing in Microsoft Dynamics ERP
  • Created over 10 new knowledge articles/technical bulletins to streamline troubleshooting.

Education

Bachelor of Science (BS) - Chemistry

San Jose State University

Skills

SQL

Power BI

DAX

Power BI Service

Microsoft Power Query

ETL

Tableau

MS Excel

MS SharePoint

MS Visio

Projects

Who are the best salespersons and what are best products?, mavenanalytics.io/project/14194 Dashboard showing general Power BI analysis skills for insights. Are biohazard complaints primarily at downtown stations?, github.com/BmaninBay/Biohazard-analysis/blob/main/Biohazard%20downtown%20correlation.ipynb Where is the best location to install EV charge station?, public.tableau.com/app/profile/bprestige

Timeline

Senior Analyst

San Francisco Bay Area Rapid Transit District
01.2019 - 04.2021

Production Support Analyst

Endpoint Clinical
06.2017 - 01.2019

Production Support Applications Analyst

Google via Accenture
05.2017 - 06.2017

Field Service Manager

IntegenX (acquired by ThermoFisher)
07.2016 - 10.2016

Technical Support Manager

Mindray Medical North America (formerly Zonare Medical Systems)
03.2012 - 01.2016

Principal Analyst

San Francisco Bay Area Rapid Transit
4 2021 - Current

Bachelor of Science (BS) - Chemistry

San Jose State University

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Bernard Mark