Bernard Mitchell
Norfolk,VA
Summary
Dynamic Territory Sales Manager with a proven track record at Premium Retail Services, excelling in lead generation and customer relationship management. Adept at negotiating deals and driving sales growth, I consistently exceed performance targets while fostering a collaborative team environment. My strategic market analysis skills enhance business opportunities and client satisfaction.
Overview
13
13
years of professional experience
Work History
Territory Sales Manager
Cricket Wireless
Virginia Beach, VA
10.2024 - Current
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Generated sales proposals, plan-o-grams and analytical analysis of business.
- Developed sales plans designed to achieve revenue targets and business objectives.
- Developed and executed sales plans tailored to regional characteristics.
- Established clear communication channels with team members to ensure alignment of sales objectives.
- Devised territory sales plans to exceed revenue and market penetration goals.
Territory Sales Manager
Metro by T-Mobile (authorized dealer)
Portsmouth, VA
12.2023 - 10.2024
- Lead by and be an example of a Servant Leader and model the behaviors and principles of the company's values.
- Foster a positive work culture that motivates and inspires associates to exceed expectations and goals, while positively impacting Associate Satisfaction.
- Consistently meet or exceed organizational performance targets for assigned store location(s) in areas of customer prospecting and sales.
- Provide leadership and teamwork designed to deliver an ideal experience to every customer within the framework of established company policies and guidelines.
- Provide answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades, and other customer service related issues or inquiries.
- Actively encourage, support, and facilitate the growth and development of associates in assigned retail store(s).
- Responsible for all store operations including opening, closing, compliance, cash, and inventory.
- Responsible for store staffing responsibilities and completing the hiring process through the company applicant tracking system including grass-roots employment marketing and prospecting, resume and application reviews, conducting interviews.
Area Sales Manager
UScellular Authorized Retailer - Atlantic Wireless
Lynchburg, VA
12.2022 - 12.2023
- Lead by, and be an example of a Servant Leader and model the behaviors and principles of the company's values.
- Foster a positive work culture that motivates and inspires associates to exceed expectations and goals, while positively impacting Associate Satisfaction.
- Consistently meet or exceed organizational performance targets for assigned store location(s) in areas of customer prospecting and sales.
- Provide leadership and teamwork designed to deliver an ideal experience to every customer within the framework of established company policies and guidelines.
- Provide answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades, and other customer service related issues or inquiries.
- Actively encourage, support, and facilitate the growth and development of associates in assigned retail store(s).
- Responsible for all store operations including opening, closing, compliance, cash, and inventory.
- Responsible for store staffing responsibilities and completing the hiring process through the company applicant tracking system including grass-roots employment marketing and prospecting, resume and application reviews, conducting interviews.
Senior Sales Executive
Nexxten Stauer
Richmond, VA
09.2021 - 12.2022
- Drives business by identifying and selling prospects and maintaining relationships with clients.
- Enhances staff accomplishments and competence by planning delivery of solutions, answering technical and procedural questions for less experienced team members, teaching improved processes, and mentoring team members.
- Expands business opportunities by identifying prospects and evaluating their position in the industry and researching and analyzing sales options.
- Sells products and services by establishing contact and developing relationships with prospects and recommending solutions.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; and recommending profit and service improvements.
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Prepares reports and presentations by collecting, analyzing, and summarizing information.
- Maintains quality service by establishing and enforcing organization standards.
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and other content, establishing personal networks, benchmarking best practices, and participating in professional and industry organizations.
Territory Sales Manager
Cricket Wireless
Richmond, VA
01.2020 - 09.2021
- Devise effective territory sales and marketing strategies
- Analyze data to find the most efficient sales methods
- Meet with customers to address concerns and provide solutions
- Discover sales opportunities through consumer research
- Present products and services to prospective customers
- Participate in industry or promotional events (e.g. trade shows) to cultivate customer relationships
- Conduct training in sales techniques and company product attributes
- Assess sales performance according to KPIs
- Monitor competition within assigned region
- Prepare and submit reports to the Sales Director
District Sales Manager
Allied Communications dba Boost Mobile
Lynchburg, VA
06.2017 - 01.2020
- Recruiting, training, and leading sales representatives and account managers.
- Building and sustaining solid relationships with both existing and potential customers.
- Providing regular feedback to the regional sales manager on company marketing and product development needs as well as pricing recommendations.
- Developing and managing effective sales strategies to maximize company sales and profitability.
- Conducting employee evaluations and suggesting improvements as required.
- Researching and monitoring market trends, competitors' sales activities, and consumer needs.
- Completing sales reports and submitting them to upper management for review.
- Analyzing sales metrics and market trends to adapt or modify sales strategies and approaches accordingly.
- Assisting in the development of marketing campaigns that are designed to expand brand recognition and highlight the benefits of company products and services.
Multi-Store Manager
Verizon
Lynchburg, VA
10.2012 - 06.2017
- Lead by, and be an example of a Servant Leader and model the behaviors and principles of the company's values.
- Foster a positive work culture that motivates and inspires associates to exceed expectations and goals, while positively impacting Associate Satisfaction.
- Consistently meet or exceed organizational performance targets for assigned store location(s) in areas of customer prospecting and sales.
- Provide leadership and teamwork designed to deliver an ideal experience to every customer within the framework of established company policies and guidelines.
- Provide answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades, and other customer service related issues or inquiries.
- Actively encourage, support, and facilitate the growth and development of associates in assigned retail store(s).
- Responsible for all store operations including opening, closing, compliance, cash, and inventory.
- Responsible for store staffing responsibilities and completing the hiring process through the company applicant tracking system including grass-roots employment marketing and prospecting, resume and application reviews, conducting interviews.
Education
Master of Science - Human Resources Management
Strayer University
Richmond, VA08-2014
MBA -
University of Phoenix
Tempe, AZ08-2010
Bachelor of Science - Business Management
Virginia Commonwealth University
Richmond, VA01-2007
Skills
- Customer relationship management
- Sales forecasting
- Lead generation
- Sales reporting
- Negotiation strategies
- Market analysis
Timeline
Territory Sales Manager
Cricket Wireless
10.2024 - Current
Territory Sales Manager
Metro by T-Mobile (authorized dealer)
12.2023 - 10.2024
Area Sales Manager
UScellular Authorized Retailer - Atlantic Wireless
12.2022 - 12.2023
Senior Sales Executive
Nexxten Stauer
09.2021 - 12.2022
Territory Sales Manager
Cricket Wireless
01.2020 - 09.2021
District Sales Manager
Allied Communications dba Boost Mobile
06.2017 - 01.2020
Multi-Store Manager
Verizon
10.2012 - 06.2017
Master of Science - Human Resources Management
Strayer University
MBA -
University of Phoenix
Bachelor of Science - Business Management
Virginia Commonwealth University
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