Bernard Moss
Long Beach,California
Summary
Proven to excel in high-pressure environments, I leveraged adaptability and strong multitasking skills at Qwick to enhance service efficiency and patron satisfaction. My knack for innovative cocktail creation and strategic sales techniques drove revenue growth, showcasing my blend of creativity and leadership. Achieved significant improvements in customer retention and service excellence across roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender/Server/Dishwasher
Qwick
11.2020 - Current
- Managed high-volume service, improving efficiency and speed
- Collaborated with team members to ensure seamless service operations
- Served patrons with precision ensuring a high-quality dining experience
- Streamlined event setup processes reducing preparation time and boosting efficiency
Shopper/Delivery Driver
Instacart
08.2022 - 12.2024
- Efficiently fulfill customer orders by enhancing satisfaction and retention
- Meticulously selected fresh produce and carefully packaged items to maintain quality control measures, reducing customer complaints
- Optimized shopping routes to maximize efficiency and minimize delivery times
- Proposed improvements to the shopping process, enhancing productivity
Bartender/Server/Housekeeping
Oceana Hotel
02.2022 - 11.2022
- Served upscale clientele, enhancing guest satisfaction and loyalty
- Implemented new cocktail menu, increasing sales and customer service
- Maintained a positive dining experience to increase customer engagement
- Consistently met high standards in housekeeping, enhancing guest satisfaction
Inside Sales Representative
Dripmore
04.2020 - 12.2020
- Managed phone sales, achieving consistent monthly targets and customer satisfaction
- Collaborated with team to develop strategies, resulting in improved sales processes and outcomes
- Exceeded daily sales targets through strategic phone outreach, fostering customer relationships and driving revenue growth
Bartender/Door Security
Old North Arcade
07.2014 - 12.2019
- Trained new staff on bar protocols, contributing to a cohesive team environment
- Ensured patron safety and satisfaction, enhancing venue reputation
- Managed bar inventory, developed innovative cocktail specials that boosted sales and customer satisfaction
Education
Bachelor of Science - Music Technology
Long Beach City College
Lakewood, California03.2000
High School Diploma -
Norwalk High School
Norwalk, California06.1997
Skills
- Adaptability
- Strong multitasking
- Maintaining a clean bar
- Bar restocking
- Beverage preparation
- Menu memorization
- Food service
- Hospitality and accommodation
- Bar equipment use
- Courteous
- Cash Handling
- Creativity
- Cocktail Presentation
- Leadership
- Mixology
- Attention to Detail
- Problem Solving
- Communication
- Route Organization
- Quality Control
- Customer Engagement
- Multi-tasking
- Health & Safety
- Stress Management
- Networking
- Public Speaking
- Sales Forecasting
- Social Media Marketing
- Trend Analysis
- Event Planning
- Food Safety
- Negotiation Skills
- Sales Technique
- Customer Loyalty
- Service Excellence
- Wine Knowledge
- Hospitality Management
- Customer Retention Strategies
- Brand Ambassador
- Promotional Campaigns
Certification
- TIPs California RBS Certified, 10/01/24, 10/01/27
- California Food Handlers Card, 07/01/24, 07/01/27
References
References available upon request.
Timeline
Shopper/Delivery Driver
Instacart
08.2022 - 12.2024
Bartender/Server/Housekeeping
Oceana Hotel
02.2022 - 11.2022
Bartender/Server/Dishwasher
Qwick
11.2020 - Current
Inside Sales Representative
Dripmore
04.2020 - 12.2020
Bartender/Door Security
Old North Arcade
07.2014 - 12.2019
Bachelor of Science - Music Technology
Long Beach City College
High School Diploma -
Norwalk High School
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