Bernard Nunez Jr
North Hollywood,CA
Summary
Proven to excel in fast-paced environments, I leveraged digital marketing and time management skills at Victory to enhance customer satisfaction and streamline sales processes. My approach, focused on brand building and market analysis, consistently exceeded sales targets showcases my ability to drive results and foster community engagement. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Marketing Associate
Victory
10.2023 - Current
- Coordinated with other departments such as logistics and finance to expedite order processing times for more efficient delivery to customers.
- Continuously sought feedback from customers on their needs and preferences, adjusting sales approach accordingly to better align with client expectations.
- Established positive relationships with key clients, fostering long-term loyalty and repeat business opportunities.
- Maintained up-to-date knowledge of industry trends through ongoing professional development opportunities such as workshops or webinars.
- Actively participated in team meetings and brainstorming sessions, contributing ideas for enhancing sales processes or improving customer experiences.
- Developed strategies for upselling and cross-selling complementary products, maximizing revenue potential from each sale.
- Enhanced customer satisfaction with tailored recommendations based on their specific needs and preferences.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of "shopping" and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
Sales Account Executive
The Credit Pros
07.2020 - 01.2022
- Managed sales cycle to maintain solid customer base.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Negotiated pricing, contracts, and terms with key clients to secure new business deals.
- Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Developed sales strategies for targeted market growth and increased profitability.
- Exceeded sales targets consistently through strategic planning and execution.
- Optimized CRM data utilization by keeping accurate records of all client interactions.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
Sales Agent Manager
Clear Call Ltd.
07.2018 - 07.2020
- Established a positive team culture that encouraged collaboration and open communication among all Sales Agents.
- Streamlined internal processes for improved efficiency, allowing for better focus on achieving sales targets.
- Fostered an environment of continuous learning by encouraging professional development opportunities for all Sales Agents within the organization.
- Expanded territory coverage through strategic recruitment efforts, strengthening our company''s presence in key markets.
- Consistently exceeded quarterly sales goals by effectively managing the Sales Agent team''s activities and performance levels.
- Enhanced customer satisfaction through consistent monitoring of sales agent interactions and providing constructive feedback.
- Mentored new Sales Agents, providing guidance and support to help them reach their full potential.
Sales Agent
Core Company Ltd.
05.2017 - 06.2018
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Customer Care Representative
ProtelBPO
04.2016 - 02.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Office Assistant
Euphrates Auto Rental and Sales
01.2013 - 11.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Education
High School Diploma -
St. John's College
Belize City05.2012
Skills
- Time Management
- Digital Marketing
- Market Analysis
- Branding
- Product marketing
- Sales expertise
- Community Engagement
- Services marketing
- Brand building
Timeline
Marketing Associate
Victory
10.2023 - Current
Sales Account Executive
The Credit Pros
07.2020 - 01.2022
Sales Agent Manager
Clear Call Ltd.
07.2018 - 07.2020
Sales Agent
Core Company Ltd.
05.2017 - 06.2018
Customer Care Representative
ProtelBPO
04.2016 - 02.2017
Office Assistant
Euphrates Auto Rental and Sales
01.2013 - 11.2015
High School Diploma -
St. John's College
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