Bernard O'Brien

Responsible for maintaining all of the former assistant managerial duties while taking on new general manger responsibilities to ensure a well run and profitable neighborhood bar.

• Responsible for curating a menu full of a variety of Beer options, as well as craft cocktails and non alcoholic options.
• Responsible for purchasing Beer and liquor while staying within budget.
• Maintained a strong relationship with all distribution representatives as well as sales representatives from beer and liquor companies.
• Work closely with the owner on bar revenue as well as promotions.
• Maintained a talented and loyal staff of 8-12 people, with very little employee turnover.
• Responsible for booking and managing all private events both big and small.
• Curated a monthly schedule for all employees.
• Help maintain 4+ stars on both google reviews and yelp.
• Developed a strong with relationship with those in the community to generate repeat clientele and high customer satisfaction.

Responsible for delivering a high level of customer satisfaction that has made Guthrie's Tavern one of the top neighborhood bars in the city of Chicago.

• Managed anywhere from anywhere from 1-4 servers and 1-2 bartenders a shift.
• Worked closely with the general manager on promotions, specials, and revenue.
• Responsible for weekly inventory.
• Created and hosted trivia nights for the bar.
• Created and ran euchre league for the bar.
• Well versed in Lightspeed Point of Sales.

Responsible for delivering a high level of customer satisfaction to generate repeat clientele for one of Chicago’s top Irish pubs.

• Managed anywhere from 1-4 servers and 1-2 barbacks/bartenders a shift.
• Ensuring the bar is properly stocked and restocked to keep the bar up to code and well organized.
• Prioritize and manage product placement of promoted/preferred vendors.
• Responsible for checking inventory once a week.
• Working closely with the general manager, as well as the client before and during parties/events.
• Managerial duties on select evenings that involve: closing the bar, counting the register, reviewing sales, and reporting directly to the co-owner of the bar net sales of the evening.
• Heavy involvement in the annual St. Patrick’s Day Party (set-up/clean-up/logistics/safety).
• Well-versed in Micros Point of Sale (POS) system.

• Deliver quality customer service in timely and friendly manner
• Offering assistance to customers who are unsure of what they want to drink using my knowledge of beer, wine, and spirits.
• Developed a great understanding for patron behavior, as well as what works and doesn’t work in the bar industry.
• Develop and maintain a good rapport with customers to ensure they come back to the bar regularly.

Responsible for assisting in production of concept through completion in film for any given client.

• Executing client service at the highest level.
• Working directly with clients to ensure their time at the office is a great experience (Delivering food, drinks, helping with paperwork, etc).
• Maintaining organization within the office common areas and meeting rooms
• Updating Salesforce data efficiently and in a timely manner.
• Assisting in the organization and executing of productions, such as: research, concept development, storyboarding, filming/production coordination, and even serving as an extra in an advertisement