BERNARD OSEI
Doha
Summary
- A detail-oriented and skilled aviation ground handling with extensive experience in ramp operations, baggage handling, and aircraft servicing. Demonstrated ability to work efficiently and effectively under pressure while prioritizing safety and adherence to standard operating procedures. Possesses excellent communication and interpersonal skills, able to communicate clearly and professionally with colleagues, clients, and airport authorities. Proactive in identifying and resolving issues and continuously seeks opportunities for improvement to optimize operational efficiency. Knowledgeable in the use of various ground support equipment and adheres to safety standards and protocols. Committed to maintaining a clean, organized, and safe working environment while ensuring on-time departures and arrivals of aircraft.
Overview
13
13
years of professional experience
Work History
Ground Handling Agent 1
Qatar Aviation Services
09.2022 - Current
- Sorting baggage according to their onward destination into the ULDs (Unit Load
Device). - Ensuring the luggage is loaded on the correct carousel in the baggage reclaim area.
- Using specialist equipment such as a bar code recognition scanner.
- Work as a team and communicate with team members to ensure the efficient, timely, safe, and secure transfer of baggage.
- Informing appropriate members of staff about damage and open luggage.
- Offloading of passenger luggage into the right carousel.
- Correctly loading and arranging luggage in the ULDs.
ULD inspection.
Entrepreneurship Trainer (National Service)
Ramseyer Vocational/Technical Institute, Ghana
08.2021 - 08.2022
- Facilitated and delivered the entrepreneurship unit's training programs and workshops.
- Planned and directed classroom training.
- Administered written and practical exams and wrote performance reports to evaluate
trainees' performance. - Provided reports and feedback to the principal.
Fast Floor Engineer / Estimator Smart Construction
Smart Construction Company, Ghana
04.2019 - 02.2021
- Prepared reports, designs, and drawings.
- Made calculations about loads and stresses.
- Provided technical advice.
- Liaised with relevant professional staff.
- Monitored and inspected work sites.
- Conducted regular risk assessments.
Depot Manager
Tech Junction Coca-Cola Depot, Ghana
03.2013 - 03.2019
- Collaborated cross-functionally with other departments to address operational challenges and drive continuous improvement initiatives.
- Fostered positive relationships with customers to ensure their needs were met and concerns addressed promptly, boosting customer loyalty.
- Led a team of employees to achieve depot objectives in line with company goals and values.
- Improved energy efficiency at the depot by implementing cost-saving measures such as lighting upgrades or equipment optimizations.
- Kept up-to-date records on stocks, sales, deliveries, invoices, and important documents
at the depot.
Shop Attendant
Wisdom Amakye Supermarket, Ghana
06.2011 - 02.2013
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
- Maximized shelf space utilization by strategically organizing products for ease of access and visibility.
- Addressed escalated customer complaints professionally while offering appropriate solutions maintaining a positive brand image.
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
Education
Bachelor of Science - Business Administration
Ghana Baptist University College
Kumasi, Ghana08.2021
High School Diploma -
Oppon Memorial Senior High School
Kokofu, Ghana04.2011
Skills
- Amadeus BRS Device Zebra
- Baggage view application
- Computer skills
- Problem resolution
- Microsoft Office
- Ramp performance procedures
- Health and Safety risk assessments
- Arrival/departure procedures
- Tag identification
- Item transport
- Security processes
- Hazardous materials
- Safety protocols
- Excellent communication skills
- Customer- and service-oriented
- Documentation and recordkeeping
- Strategic planning
- Superb time management
Affiliations
- IATA - Airline Business Foundations
- Diploma in Workplace safety and health - Alison
- Foundation of innovation and Entrepreneurship in China – City University of Hong Kong
- Health in Humanitarian Crises - London School of Hygiene &Tropical Medicine
- Becoming a digital citizenship: An Introduction to the Digital Society - University of York.
- Forensic Facial Reconstruction: Finding Mr. X - The university of Sheffield
- The Enterprise Shed: Making ideas happen - Newcastle University
PROJECT
The Effect of Human Resource Planning on Employees Job Performance.
A New Requirement for College of Education
Academic Research | October 2020 - April 2021
LEADERSHIP ROLE
President (2020 -2021)
Department of Human Resource Management
Ghana Baptist University College
REFERENCES
References are Available Upon Request
Timeline
Ground Handling Agent 1
Qatar Aviation Services
09.2022 - Current
Entrepreneurship Trainer (National Service)
Ramseyer Vocational/Technical Institute, Ghana
08.2021 - 08.2022
Fast Floor Engineer / Estimator Smart Construction
Smart Construction Company, Ghana
04.2019 - 02.2021
Depot Manager
Tech Junction Coca-Cola Depot, Ghana
03.2013 - 03.2019
Shop Attendant
Wisdom Amakye Supermarket, Ghana
06.2011 - 02.2013
Bachelor of Science - Business Administration
Ghana Baptist University College
High School Diploma -
Oppon Memorial Senior High School
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