Bernard Phelps
Columbus,Ohio
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Fraud Operations Specialist
JPMorgan Chase
04.2023 - Current
- Conducted in-depth analysis of transaction data to identify trends, patterns, and anomalies indicative of fraudulent activity
- Mitigated financial loss through prompt identification and resolution of unauthorized transactions
- Evaluated the effectiveness of current fraud prevention tools, recommending improvements based on industry best practices
- Maintained accurate records of all investigated cases, ensuring proper documentation for audit purposes and regulatory compliance
- Contributed to a positive work environment by fostering teamwork, open communication, and professional development opportunities among team members
- Stayed abreast of emerging fraud trends to continuously refine detection methodologies and approaches
- Participated in regular meetings with senior management to discuss key performance metrics, challenges, and recommendations for improvement
- Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company's security measures
- Leveraged advanced analytical tools for better understanding of complex data sets; resulting in more accurate identification of fraudulent activities
- Successfully managed multiple priorities simultaneously under tight deadlines while maintaining a high level of accuracy in case investigations
- Demonstrated excellent problem-solving skills in identifying root causes of fraud and recommending appropriate solutions to minimize future occurrences
- Reviewed transactions and receipts to identify any suspicious activity
- Enhanced customer satisfaction with proactive communication and timely resolution of fraud cases.
Shipping and Receiving Coordinator
Plastic Packaging Technologies
01.2022 - 04.2023
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions
- Unpacked, examined and routed incoming shipments, rejected damaged items, recorded shortages and corresponded with managers to rectify damages and shortages
- Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment
- Supported shipment of goods produced and received goods and supplies for direct use or application towards production or storage of goods designated for consumer marketing
- Communicated with vendor representatives to resolve damaged shipments and item shortages
- Reviewed paperwork to determine priorities and set schedules
- Oversaw warehouse crew stocking inventory and preparing loads
- Controlled adherence to customs import and export requirements through oversight and communication
- Organized storage areas to optimize materials movements and minimize labor hours.
Production Planner
Sealed Air Cryovac
06.2018 - 01.2022
- Worked directly with production personnel to resolve production scheduling issues and conflicts
- Developed, released and monitored daily schedules to foster on-time completion of finished products
- Developed production schedules according to deadlines for existing orders and sales forecasting
- Presented updated order and production status reports to sales staff and management daily
- Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence
- Directed materials planning and team performance to support company initiatives and goals
- Employed accurate forecasting to increase efficiency and reduce waste
- Used Microsoft Office to provide relevant information, evaluations, and planning data for production
- Reviewed packaging inventory stock and reordered to maintain supplies for production.
Education
High School Diploma -
Hillcrest High School
Simpsonville, SC06.1998
Skills
- Job Site Inspection
- Supply Inventory Management
- Order Preparation and Processing
- Customer Order Fulfillment
- Shipment Routing
- Charge Calculation
- Freight Examination
- Invoice and Manifest Review
- Time and Wage Tracking
- Recordkeeping Accuracy
- Order Checking
- Daily Logs
- Quarterly Reviews
- Office Supplies and Inventory
- Handheld Scanners
- Teamwork Skills
- Records Filing
- Barcode Labeling
- Cash Register Operations
- Shipment Updates
- Invoice Preparation
- Analytical mindset
- Transaction monitoring
- Communication abilities
- Fraud Prevention Strategies
- Call Management
Timeline
Fraud Operations Specialist
JPMorgan Chase
04.2023 - Current
Shipping and Receiving Coordinator
Plastic Packaging Technologies
01.2022 - 04.2023
Production Planner
Sealed Air Cryovac
06.2018 - 01.2022
High School Diploma -
Hillcrest High School
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