Bernard Poole
Royse City,TX
Summary
Motivated professional with 20 years of experience in maintaining customer satisfaction and contributing to company success. Skilled in building productive relationships, resolving complex issues, and winning customer loyalty.
Tenacious Telemarketer with a decade of call center experience. Proven ability to cultivate strong customer relationships. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
32
32
years of professional experience
Work History
Minister
Jesus Is Lord Holiness Church
Garland, Texas
01.2018 - Current
- Worked with stewardship to promote responsible biblical stewardship.
- Facilitated emotional support by offering spiritual care through visitation, counseling, and prayer.
Deli Associate/Bakery Sales Associate
Walmart
Rockwall, Texas
10.2017 - Current
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Created appealing food arrangements for party trays and specialized orders.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Maintained clean, trash-free work spaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Inspected equipment such as refrigerators and warming lamps every day to check compliance with safe operating levels.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Learned Bakery and Baker work tasks in order to provide skilled backup for diverse roles.
- Used downtime to prepare ingredients and restock supplies for expected busy periods.
- Increased customer satisfaction levels by customizing food preparations based on individual requirements, following established recipe guidelines.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Engaged with customers at deli counter, meeting their requests and providing assistance.
- Verified working order of kitchen tools and maintained clean work surfaces.
Team Leader
Publix Super Markets
Davenport, Florida
01.2015 - 05.2017
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Led the development and education of a group of colleagues.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Successfully matched employees' strengths with appropriate tasks based on their experience and training.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Successfully developed and maintained inventory controls, resulting in significant cost savings and a decrease in overages.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Supervised package handling during warehouse operations to ensure efficiency.
- Facilitated daily interaction with customers via telecommunication methods including phones, faxes, and emails.
- Provided efficient resolution to product or service concerns through thorough analysis of customer complaints, identification of root causes, and implementation of appropriate solutions.
- Engaged with customers by offering product information on cheeses, meats, and related services, effectively generating interest in additional offerings.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Volunteer Chaplain
Florida Department Of Corrections
Polk City, Florida
04.2014 - 05.2017
- Contributed to the spiritual support system for inmates and staff by assisting Senior Chaplain with visitations, counseling services, and facilitating group prayers.
- Supported Senior Chaplain in leading worship services and teaching religious education classes for inmates.
- Contributing to the planning, scheduling, implementation, and coordination of supervision for Chaplaincy Services programs under the guidance of the Senior Chaplain.
- Supported Senior Chaplain in processing documentation and accurately entering data into the CDC System for effective administration of the Religious Diet Program.
- Contributed to record maintenance and report submission for chapel activities and the diet program by working closely with Senior Chaplain.
Assistant Pastor
Jesus Ministries
Haines City, FL
01.2014 - 05.2017
- Worked with stewardship to promote responsible biblical stewardship.
- Exercised both spiritual guidance and managerial expertise in leading a church community. Successfully oversaw daily operations, budget allocation, pastoral care provision for the community members. Conducted worship services along with solemnizing significant events including baptisms and funeral rites.
- Facilitated community outreach programs, including guidance programs focused on helping middle school students prepare for college or vocational education opportunities.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Delivered spiritual care through visitations, counseling sessions, and facilitating prayer.
- Organized and led various community outreach programs, emphasizing shadowing and mentorship initiatives to assist middle school students in college or vocational education planning and engagement with local civic processes.
- Oversaw administration and management of all areas of ministry.
- Organized and delivered worship services, crafted sermons, and coordinated with key church leaders to accomplish church objectives.
- Executed officiating responsibilities to commemorate significant events like weddings, funerals, baptisms, and nursing home services.
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
- Organized and facilitated worship services, study groups, fellowship activities and service events.
- Managed and directed efforts to increase volunteerism within the church congregation.
Deli Clerk
Publix Super Markets
Sebring, Florida
11.2005 - 01.2015
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Sustained precise signage and pricing data for various displays, cases, and counters.
- Created appealing food arrangements for party trays and specialized orders.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Provided prompt customer service by attending to requests and inquiries at the deli counter.
- Maintained inventory of refrigerated and frozen cases, regularly restocking low items.
- Ensured cleanliness in work areas to minimize the risk of illness or injury to coworkers and customers.
- Executed the washing, peeling, and cutting of different types of fruits and vegetables for serving.
- Ensured proper handling and preservation methods while packaging and storing food products.
- Delivered exceptional service by preparing personalized food using standard recipes and customizing as per individual needs.
Telemarketing Sales Representative
Florida Highway Patrol PBA
Tallahassee, Florida
01.1993 - 02.2004
- Achieved a track record of effectively handling 100 daily outbound and inbound calls.
- Exceeded sales targets on a monthly basis.
- Established excellent sales ability and strong interpersonal skills through a confident and persuasive approach.
- Engaged in proactive efforts such as cold calling and outreach to establish and expand sales opportunities.
- Assisted with training and orientation of new employees.
- Displayed excellent sales skills and understanding of such skills.
- Ensured prompt handling of phone inquiries, transferring calls efficiently.
- Demonstrated strong communication skills by effectively conveying information about product pricing and packages, while ensuring customer satisfaction through prompt response to inquiries.
- Recorded contact information of customers and potential customers.
- Overcame objections using friendly, persuasive strategies.
- Communicated with customers to explain product prices and packages, answer inquiries, and resolve concerns.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Skillfully provided detailed information on products, services, membership features, and purchase perks.
- Set up appointments with interested customers according to schedule availability.
- Emphasized the importance of punctuality and sustained an outstanding attendance record, consistently commencing work promptly upon arrival.
Education
GED -
Piedmont Community College
Roxboro, NCAssociate of Arts -
Allen University
Columbia, SCPhilosophy And Religious Studies
New Life Holiness Church
Lake Placid, FLReligious Studies
Universal Life Church
Modesto, CANo Degree - Food Safety Managers Certification
National Registry of Food Safety Professionals
Online 06.2024 - 06.2024
Skills
- Spiritual instruction
- Pastoral counseling
- Public speaking
- Spiritual leadership
- Scripted calls
- Sales proficiency
- Product and service knowledge
- Cold calling
- Tenacious
- Food safety standards
- Food preparation
- Ordering procedures
- Stocking and replenishing
- Food preparation and safety
- Communication skills
- Cross-selling products and services
Timeline
No Degree - Food Safety Managers Certification
National Registry of Food Safety Professionals
06.2024 - 06.2024
Minister
Jesus Is Lord Holiness Church
01.2018 - Current
Deli Associate/Bakery Sales Associate
Walmart
10.2017 - Current
Team Leader
Publix Super Markets
01.2015 - 05.2017
Volunteer Chaplain
Florida Department Of Corrections
04.2014 - 05.2017
Assistant Pastor
Jesus Ministries
01.2014 - 05.2017
Deli Clerk
Publix Super Markets
11.2005 - 01.2015
Telemarketing Sales Representative
Florida Highway Patrol PBA
01.1993 - 02.2004
GED -
Piedmont Community College
Associate of Arts -
Allen University
Philosophy And Religious Studies
New Life Holiness Church
Religious Studies
Universal Life Church
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