BERNARD SAFFOLD

Taught courses;

Communications

Professional Development

Business Entrepreneurship

• Recruitment & Hiring / Employment Law / Training & Mentoring
• Seasoned, performance-driven professional offering solid experience with human resources operations and employee relations
• Adeptly align local HR programs with corporate directives and policies, ensuring adherence to all federal and state regulations
• Establish recruitment and training programs designed to build, mentor, and retain top-performing teams committed to supporting shared mission and goals
• Leverage articulate written and verbal communication to produce reports, write policies, and mediate conflicts

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

• Profit-Driven manager with multi-outlet experience; proven success leading turnaround for underperforming restaurants and high-growth operations, and strengths in building cohesive, top performing and customer centric teams
• Implemented training programs to improve customer service, food cost (portion control), hiring, food safety and servsafe certification
• 2021 - National recognition as a top 20 Deli
• 2021 - Voted Top 5 Deli in Milwaukee Journal/Sentinel poll
• 2021 - Shepherd's Express voted in as a top 3 Deli in Milwaukee area

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Managed team schedule with eye for coverage needs and individual strengths.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.

• As an independent insurance agent with over 20 years' experience in sales and customer relations my primary objective was to sell insurance policies, annuities, and health plans
• Provide excellent customer service, explain policy features, answer questions, assist with claims and expand customer base
• Results oriented, focused sales leader delivering strong sales and championing customer needs, while building solid, loyal customer relationships
• Quickly identifies, communicates effectively and develops rapport with decision makers at all levels utilizing an entrepreneurial customer focused approach
• Presents information in a clear, concise manner that is easily understood
• Analyze data to understand the market and opportunities
• Bringing together the right opportunities in order meet business objectives

• Manage human resources, business operations, financial performance, marketing, and client relations for a $2M franchise operation
• Supervise and train 60-member team handling an array of responsibilities and tasks; maintain focus on quality results, 30% annual sales growth, and safety
• Prepare and deliver regular reviews and feedback to address individual challenges
• Source and manage vendors; lead pricing negotiations
• Define and track key measures regarding employee performance, inventory levels, and service; submit monthly reports to corporate headquarters
• Selected accomplishments: Spearhead recruitment initiatives using multiple channels to advertise new positions and attract high caliber candidates for customer-facing and back-of-house positions
• Drove improved team training to initiate new sales relationships with businesses and education institutions and promote the brand
• Stepped in to manage underperforming location and facilitated return to profitability, increasing restaurant sales and transaction counts by 30% annually, and top 20% in Greater Chicago Region