Bernard Saint-Victor
Port Saint Lucie,FL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens Boots Alliance
02.2003 - 11.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. shrink % was all time high and with employees motivation we brought down to 1.75% steady
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
Store Manager
Duane Reade Pharmacy
06.2000 - 07.2003
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Genovese Drug Store
02.1998 - 04.2000
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed high volume calls from customers about products and concerns
- Always met or exceeded company sales expectations most of the times from 3 to 5%
Store Manager
Duane Reade Pharmacy
09.1993 - 02.1998
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales by 15% and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation because of that initiative shrink was reduced from 6% to 2.5%
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products
Education
No Degree - Management Development Program
Nova Southeastern University
Davie, FL03.2014
No Degree - Teaching English As A Second Language (ESL)
Kingsborough Community College of The City University of New York
Brooklyn, NY07.1994
Skills
- Accurate Cash Handling
- Goals and Performance
- Staff Management
- Time Management
- Team Leadership
- Maximizing Profitability
- Employee Motivation
- Root Cause Analysis
Certification
- [Area of expertise] License - Registered Pharmacy Technician
Timeline
Store Manager
Walgreens Boots Alliance
02.2003 - 11.2021
Store Manager
Duane Reade Pharmacy
06.2000 - 07.2003
Store Manager
Genovese Drug Store
02.1998 - 04.2000
Store Manager
Duane Reade Pharmacy
09.1993 - 02.1998
No Degree - Management Development Program
Nova Southeastern University
No Degree - Teaching English As A Second Language (ESL)
Kingsborough Community College of The City University of New York
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