BERNARD SIMS
Garfield Heights,OH
Summary
Proven leader with a track record of enhancing guest satisfaction at Progressive Field through effective housekeeping management and team training. Excelled in customer service by resolving issues swiftly, boosting team productivity at Quicken Loans. Skilled in cleaning techniques and fostering teamwork, adept at multitasking and prioritizing tasks to meet challenging demands. Making sure that the parents that drop their children off feel safe in the hands of Level Up child care center.
Overview
8
8
years of professional experience
Work History
Housekeeping Team Leader
Progressive Field
03.2023 - Current
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Reduced guest complaints with proactive communication and addressing issues promptly.
Team Leader Manager
Quicken Loans
02.2022 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
TEACHER AND COOK
LEVEL UP ENRICHMENT CENTER
08.2016 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
High School Diploma -
JOHN MARSHALL HIGH SCHOOL
Cleveland, OH06.2005
Skills
Housekeeping knowledge
Customer service focus
Customer service-focused
Work Inspection
Cleaning techniques
Delegation capabilities
Chemical Handling
Workload Management
Team building expertise
Teamwork and Collaboration
Multitasking and Prioritizing
Customer Service
Timeline
Housekeeping Team Leader
Progressive Field
03.2023 - Current
Team Leader Manager
Quicken Loans
02.2022 - Current
TEACHER AND COOK
LEVEL UP ENRICHMENT CENTER
08.2016 - Current
High School Diploma -
JOHN MARSHALL HIGH SCHOOL
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