Bernard Taylor
Yonkers,NY
Summary
Experienced A Mechanic currently working for Southern Cross, with previous experience at Precision Pipeline Solutions installing gas meters, completing service line inspections, and NGD devices for Con Ed. Strong ability to identify potential risks and utilize common sense in high-stress situations, developed as a security guard. Worked as a Call Center Representative, providing exceptional customer support in high call volume environments. Superior computer skills and telephone etiquette dedicated to building long-term relationships with customers. Diverse background includes field experience and general labor in various roles. Known for delivering positive experiences through high-quality customer care, efficient, accurate, and detail-oriented worker. Also gained valuable skills through assisting my grandmother with disabled children during the summer months and helping my father on construction sites during school breaks. Hardworking individual consistently striving to maintain a positive and dependable attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
GDS Mechanic A/B
Southern Cross
Tarrytown, NY
05.2023 - Current
- Inspected and tested equipment to locate worn and damaged parts.
- Utilized CGI/GMI effectively.
- Conduct 41 and 51 Gas Investigations
- Utilized a range of tools for diverse tasks.
- Gas pipeline construction and maintenance proficiency.
- Use of archfm maps and fm2 systems
- Use of company vehicle
- Work outdoors in different environments
- Replaced damaged, missing, or defective parts of gas supply pipeline
- Performed diagnostic and troubleshooting procedures to find and identify root causes of gas issues
- Performed preventative maintenance on Main valves, and customer gas services
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
SLI and B Mechanic
Precision Pipeline Solutions
The Bronx, NY
09.2021 - 03.2023
- Complete Service line inspections
- Install gas meters
- Use of profield software to complete jobs
- Use of different wrenches on valves and piping
- Install natural gas detectors
- Work indoors and outdoors in all conditions
- Check for gas leaks
- Use of GMI
- Knowledge of gas and gas meters
- Customer service
- Use of company vehicle
Appliance Tech Helper
All City Appliances
New York, NY
03.2021 - 09.2021
- Set up efficiently working A/C and heating equipment.
- Managed efficient transportation using a work cargo van across NYC and New Jersey.
- Resolved inquiries promptly while maintaining quality support.
- Performed outdoor tasks in various weather conditions.
- Utilized both independent and cooperative methods to meet project goals.
- Handle and transport equipment weighing over 100 lbs.
Helper
UPS
New York
11.2020 - 01.2021
- Handle daily customer interactions.
- Capable of continuously lifting over 75 lbs.
- Effectively managed multiple tasks within deadlines.
- Adapted to various outdoor environments.
- Ensured timely service for up to 200 stops per day.
- Employed mobile scanners for efficient delivery logging.
- Handled increased workload seamlessly during high-demand periods.
Security Guard
Top of the Line Security
New York
08.2018 - 03.2020
- Facilitated daily operations and activities in educational and residential settings.
- Assisted teens in crisis situations.
- Managed lift gate operations at property's main entrance and recorded visitor details manually in log.
- Conducted daily authentication of staff and guest identification.
- Handled long shifts in the guard booth efficiently, ensuring continuous security coverage.
- Operated effectively during first, second, and third shifts.
Security Guard
KPS Security
New York
05.2016 - 08.2018
- Maintained vehicle log sheet.
- Ensured security with consistent hourly patrols.
- Managed interactions with various customer profiles, fostering positive experiences within the hospitality environment.
- Maintained efficiency during evening and overnight hours.
- Delivered outstanding customer service that exceeded expectations.
Porter
Gotham Gym
New York
05.2016 - 08.2016
- Ensured weights were clean and tidy.
- Mopped and swept floors using various cleaning products also cleaned windows
- Disinfected surfaces and machinery.
- Recorded and updated logs of all equipment and supply inventories.
- Lifted over 50lbs daily
- Transported supplies by driving company vehicle for pick-up and drop-off.
- Provided support for multiple tasks each day while improving customer service skills.
- Seasonal
Customer Service Agent
Universal Survey
New York
04.2015 - 07.2015
- Delivered assistance to clients via phone calls.
- Ensured accuracy by meticulously gathering and verifying necessary customer data.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Addressed critical feedback with a calm demeanor.
Customer Service Agent
Winmor
New York
01.2015 - 03.2015
- Facilitated positive and courteous customer engagements.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Provided an elevated customer experience to generate a loyal clientele
- Routinely answered customer questions regarding merchandise and pricing
- Utilized open-ended inquiries to determine customer requirements.
- Responded to all customer inquiries thoroughly and professionally
Education
High School Diploma -
Palisade Preparatory School
Yonkers, New York01.2014
Skills
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
- Preventive Maintenance
- Gasket and seal replacements
- Workplace safety
- Customer service
- Grease and lubricant application
Certification
- CT70
- CE 20D
- CT85
- CE107
- A&B mechanic certifications
- OSHA 10 hour
- OSHA 30 - Construction Safety & Health
- Northeast Gas Association (NGA)
- CE10 & CE15 & CE49 - Con Edison Mechanical - Joining of Pipe other than Plastic, Installing, - Replacing and Testing Electrical Isolation - Couplings; Clearing and Inspecting a shorted casing
- CE103 - Con Edison GDS Riser Integrity Test
- CE104 - Con Edison Relights
- CE105 - Con Edison Poor Pressure Investigation
- CE107 - Con Edison Inside Pipeline Inspection
- CE11H, 12H, & 17H - Con Edison Pipe Coatings (Paint)
- CECGI - Con Edison Combustible Gas Indicator
- CT06B - Inspecting for Atmospheric Corrosion
- NGA - CT-26 & 27 - Inspecting, Lubricating, Repairing and Operating Transmission Valves
- NGA - CT-32 - Purging a pipeline into service
- NGA - CT-33 - Purging a pipeline out of service
- NGA - CT-41 & 42 - Inspecting, Lubricating, - Re and Operating Distribution Valves
- GA - CT-70 - Properties of Natural Gas and Ab Operating Conditions
Timeline
GDS Mechanic A/B
Southern Cross
05.2023 - Current
SLI and B Mechanic
Precision Pipeline Solutions
09.2021 - 03.2023
Appliance Tech Helper
All City Appliances
03.2021 - 09.2021
Helper
UPS
11.2020 - 01.2021
Security Guard
Top of the Line Security
08.2018 - 03.2020
Security Guard
KPS Security
05.2016 - 08.2018
Porter
Gotham Gym
05.2016 - 08.2016
Customer Service Agent
Universal Survey
04.2015 - 07.2015
Customer Service Agent
Winmor
01.2015 - 03.2015
High School Diploma -
Palisade Preparatory School