Bernard Winchel

• Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Implemented inventory management systems to reduce costs and increase efficiency in the service department.
• Resolved customer complaints in professional and timely manner.
• Developed and maintained positive relationships with customers to build rapport and trust.

• Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
• Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
• Mentored junior team members, sharing best practices in sales techniques to elevate overall team performance.
• Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
• Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Maintained up-to-date knowledge of product and service changes.

Builder loads of lumber , operate forklift . Stock inventory and assist with customer sales