Hi, I’m
Bernarda Reyes
Lancaster,CA
Summary
Cheerful and upbeat professional with a history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Excellent communication skills, consistently demonstrating ability to interact positively with clients/patients at all levels with tact and professionalism.
Overview
7
years of professional experience
Work History
Thomason Childcare Solutions
Childcare Provider
06.2025 - Current
Job overview
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
99 Cent Store
Stocker
08.2021 - 03.2022
Job overview
- Greeted customers and assisted them as required to maintain the highest level of customer service
- Participating in freight flow process including merchandise presentation and recovery
- Maintaining appearance of the store's interior to company standards
- Received shipments in a timely manner to maximize productivity
- Properly ticketed all merchandise in preparation to be received on the sales floor
California Care 4 U
Caregiver
05.2020 - 07.2021
Job overview
- Followed care plans, home regulations and ensured safety practices consistently implemented
- Provided in-home care to elderly and disabled patients, including companionship, personal care, transport, homemaking
- Cared for an average of 8 different clients on a rotational schedule
- Assisted clients with feeding, bathing, and clothing
Self
Child Care Worker
04.2019 - 03.2021
Job overview
- Monitored playtime to prevent overuse of technology, television or other detrimental influences
- Provided children with nurturing, safe environments to promote emotional, social and intellectual growth
- Helped children complete homework and special assignments daily to support academic performance
- Keep parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers
- Walked children home for the bus stop by specific time, helping cross streets and watching for cars
Subway
Sandwich Artist
03.2018 - 09.2018
Job overview
- Maintained a clean, well-organized and properly sanitized front counter area to greet customers
- Delivered superior customer services focused on quality and meeting customer needs quickly and efficiently
- Organize food preparation stations and replenished supplies to maximize efficiency
- Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
- Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep the area presentable and ready for use
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or services
- Accepted payments and made changes to process transactions
Education
Antelope Valley High SchoolLancaster, CA
High School Diploma
05.2018
CALRegionalLancaster, CA
Certified Phlebotomy Technician
11.2024
American Heart AssociationLancaster, CA
Basic Life Support Provider from CPR and AED
University Overview
Issued on October 30, 2024
Skills
- Organization and efficiency
- Business operations understanding
- Multi-line telephone skills
- Infection control
- Interpersonal communication
- Flexible
- Bilingual
- Data entry
- Great customer service
- Venipuncture
- Specimen Labeling
- Produces
- Medical Record Management
- Measuring Vital Statistics
Timeline
Childcare Provider
Thomason Childcare Solutions
06.2025 - Current
Stocker
99 Cent Store
08.2021 - 03.2022
Caregiver
California Care 4 U
05.2020 - 07.2021
Child Care Worker
Self
04.2019 - 03.2021
Sandwich Artist
Subway
03.2018 - 09.2018
Antelope Valley High School
High School Diploma
CALRegional
Certified Phlebotomy Technician
American Heart Association
Basic Life Support Provider from CPR and AED
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