Overview
Work History
Education
Skills
Timeline
Generic

BERNARDETTE TEIXEIRA

Brockton,MA

Overview

9
9
years of professional experience

Work History

Bus Driver

Maya Luxury
01.2024 - Current
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.

Clinical Secretary

Brockton Neighborhood Health Center
07.2022 - 10.2022
  • Greet customers entering establishments
  • Answered phone calls to provide assistance, information and medical personnel access
  • Managed physician calendar, scheduling patient appointments and procedures
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity
  • Compiled physical and digital documents, charts and reports
  • Updated group medical records and technical library to promote smooth office operations
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.

Home Health Aide

ALL CARE WELLNESS INSTITUTE
10.2019 - 10.2020
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores
  • Helped client with medication self-administration
  • Maintained clean and well-organized environment for client happiness and safety
  • Helped clients stay happy and healthy by providing mental and emotional support
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information
  • Improved patient outlook and daily living through compassionate care.

Mental Health Assistant

JUDGE ROTENBERG CENTER
06.2019 - 10.2019
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff
  • Tracked client movement on and off unit by documenting times and destinations
  • Collaborated with client and clinician to develop and support goals and clinical treatment plan
  • Bathed, fed and dressed patients based on individual abilities.

Cashier

DUNKIN DONUTS
04.2017 - 04.2018
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Answered customer questions and provided store information
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Worked closely with front-end staff to assist customers
  • Trained new team members in cash register operation, stock procedures and customer services
  • Processed sales transactions to prevent long customer wait times
  • Learned roles of other departments to provide coverage and keep store operational
  • Scanned merchandise using point-of-sale system for accurate purchase totals
  • Helped with purchases and signed customers up for rewards program.

Cashier

MCDONALDS
06.2015 - 07.2017
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Interacted pleasantly with guests to deliver quality customer service
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
  • Served food quickly for positive guest experiences
  • Organized and restocked supplies to support operations and team productivity
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.

Cashier

SHAW'S
09.2016 - 12.2016
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Greeted customers to determine wants or needs
  • Answered customer questions and provided store information
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs
  • Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor
  • Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices.

Intern

CITY HALL
07.2016 - 08.2016
  • Worked with team members to promote great customer service and pleasant work environment
  • Attended and participated in meetings and brainstorming sessions with team members
  • Supported various program activities, assisting with administrative tasks
  • Maintained accurate records and files pertaining to departmental areas of responsibility
  • Separated mail to be transported to relay boxes along route for subsequent delivery
  • Obtained receipts for registered and certain insured mail
  • Sold stamps and money orders to mail customers along daily route
  • Scanned labels on letters or parcels to confirm receipt.

Education

Bachelor of Science - Biology

UNIVERSITY OF MASSACHUSETTS BOSTON
Dorchester, MA
05.2022

High School Diploma -

BROCKTON HIGH SCHOOL
Brockton, MA
06.2017

Skills

  • Critical Thinking

  • Customer Service

  • Taking Client Histories

  • CPR Certified

  • Problem-Solving

  • Medical Charting

  • Appointment Scheduling

  • Verbal and Written Communication

  • Time Management

  • Fast Learner

  • Telephone Etiquette

  • Computer Skills

  • Dependable and Reliable

  • Clean Driving Record

  • Pre-Trip Inspections

  • DOT Regulations

  • Disability Awareness

  • Passenger Safety

  • Transporting Students

Timeline

Bus Driver

Maya Luxury
01.2024 - Current

Clinical Secretary

Brockton Neighborhood Health Center
07.2022 - 10.2022

Home Health Aide

ALL CARE WELLNESS INSTITUTE
10.2019 - 10.2020

Mental Health Assistant

JUDGE ROTENBERG CENTER
06.2019 - 10.2019

Cashier

DUNKIN DONUTS
04.2017 - 04.2018

Cashier

SHAW'S
09.2016 - 12.2016

Intern

CITY HALL
07.2016 - 08.2016

Cashier

MCDONALDS
06.2015 - 07.2017

Bachelor of Science - Biology

UNIVERSITY OF MASSACHUSETTS BOSTON

High School Diploma -

BROCKTON HIGH SCHOOL

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