BERNARDIA WASHINGTON
Winter Haven
Summary
Versatile and results-driven professional with a proven track record at BayCare Hospital, adept in patient care and team collaboration. Excelled in enhancing patient outcomes through critical thinking and vital signs monitoring. Skilled in fostering interpersonal relationships and executing strategic business planning. Demonstrated ability to quickly adapt, ensuring high levels of customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Technician
PCT, BayCare Hospital
Winter Haven
09.2022 - 01.2025
- Provide compassionate care to patients with acute and post-surgical medical conditions
- Monitor vital signs, assist with patient hygiene, and support mobility for enhanced recovery
- Collaborate with nursing and medical staff to ensure quality patient outcomes
- Maintain detailed and accurate documentation for patient records.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Instructed new employees on proper techniques of performing daily tasks.
- Explained treatment procedures to patients and their families.
Certified Nursing Assistant
CNA, Elderwood
Buffalo
09.2019 - 07.2022
- Deliver individualized care for patients with dementia, Alzheimer's, and physical disabilities
- Accurately record vital signs, medication intake, and patient progress
- Prioritize patient comfort through cleanliness, room upkeep, and assistance with daily activities.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
Cook/Server
Waffle House
09.2018 - 05.2020
- Take and serve customer meal orders efficiently in a fast-paced environment
- Maintain cleanliness and organization in the kitchen and dining area
- Supported kitchen operations during staff shortages, showcasing adaptability and leadership.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Developed strategies for improving customer service quality.
Sales Associate Manager
JCPenney
Winter Haven
06.2019 - 12.2019
- Assisted customers with product selection and maintained an organized and appealing sales floor
- Provided exceptional customer service, ensuring a positive shopping experience.
- Maintained accurate records of all sales transactions using a POS system.
- Assisted with planning special events at the store like holiday celebrations or promotional days.
- Directed and coordinated products, services and sales activities.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Collaborated with marketing team to develop effective campaigns that increased brand awareness.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Coached, developed and motivated team to achieve revenue goals.
- Managed inventory levels by tracking stock movement, restocking shelves as necessary, and ordering additional items when needed.
Retail Associate Manager
Sears
Winter Haven
02.2018 - 07.2019
- Supported customer needs through product recommendations and efficient cashier operations
- Managed dressing room organization and maintained product displays to align with store standards.
- Trained, supervised, and evaluated retail staff performance.
- Delegated tasks to team members based on their strengths and abilities.
- Tracked employee attendance records using timekeeping systems.
- Assisted customers in resolving complaints or issues regarding products or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled customer inquiries promptly via phone or email.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
Education
Associate of Science - Nursing
Galen College of Nursing
true04-2027
Skills
- Quick Learner
- Vital signs monitoring
- Restocking supplies
- Hard Worker
- Patient Care
- Team Collaboration
- Information protection
- CPR certification
- Patient advocacy
- Patient education
- Disciplinary techniques
- Business planning
- Customer service
- Documentation and reporting
- Policy implementation
- Interpersonal skills
- Critical thinking
- SEO
- Strategic networking
- Audience engagement
Certification
Certified Nursing Assistant (CNA), Active
Timeline
Patient Care Technician
PCT, BayCare Hospital
09.2022 - 01.2025
Certified Nursing Assistant
CNA, Elderwood
09.2019 - 07.2022
Sales Associate Manager
JCPenney
06.2019 - 12.2019
Cook/Server
Waffle House
09.2018 - 05.2020
Retail Associate Manager
Sears
02.2018 - 07.2019
Associate of Science - Nursing
Galen College of Nursing
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