Bernardina Cano
Waco
Summary
Bilingual Medical Receptionist with over 10 years experience in medical office.
Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in Optical and medical environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bartender
JRGs Bar & Grill
09.2023 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Assisted with inventorying beverage stock and bar supplies.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Client Service Specialist
Advocacy Center for Crime Victims and Children
06.2021 - Current
- Keep waiting room neat and organized
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Schedule intake appointments for advocates
Bartender
Wiley’s Bar and Grill
01.2023 - 08.2023
- Performed opening and closing duties, setting up for incoming shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Clerk
Niemeier Feed and Grain
10.2018 - 05.2022
- Earned management trust by serving as key holder, responsibly opening and closing store
- Processed cash and credit payments rapidly and accurately
- Cleaned and organized the store, including the checkout desk and displays
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Kept front check out area clean and organized for efficient service.
Front Desk Associate
The Optical Dispensary
06.2020 - 06.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained cleanliness and organization of front desk area.
Front office
Concentra
06.2014 - 06.2020
- Monitored the front desk so that any questions that came up could be responded to quickly and effectively
- Screened and sorted incoming faxes and deliveries and routed them to the appropriate personnel
- Answered and managed incoming and outgoing calls while recording accurate messages
- Provided information to students and families regarding the options for obtaining financial aid
- Worked professionally to handle all client, vendor and public guest requirements
- Spearheaded special projects and efficiently carried out effective problem-solving
- Supported office operations, managed client correspondence, ensured record tracking and handled internal communications
- Improved office efficiency, managing client correspondence, record tracking and data communications
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Kept reception area clean and neat to give visitors positive first impression.
Insurance Clerk
Optical Dispensary
03.2008 - 06.2014
- Answered phones and scheduled appointment
- Processed and recorded new policies and claims.
- Credintialed new Drs
- Worked up patients for doctors
- Reviewed and verified data, including addresses, phone numbers, names, ages, and values.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Microfilmer
General Micrographics
02.2003 - 11.2007
- Filmed medical records onto microfilm
- Traveled to hospitals or clinics to purge medical records
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
GED -
Waco High School
Waco, TXSkills
- Self-motivated
- Clerical support
- Extremely organized
- Data entry
- Document scanning
- Strong verbal communication
- Merchandising
- Point of sale operations
- Cash register operation
Certification
Tabc
Timeline
Bartender
JRGs Bar & Grill
09.2023 - Current
Bartender
Wiley’s Bar and Grill
01.2023 - 08.2023
Client Service Specialist
Advocacy Center for Crime Victims and Children
06.2021 - Current
Front Desk Associate
The Optical Dispensary
06.2020 - 06.2021
Sales Clerk
Niemeier Feed and Grain
10.2018 - 05.2022
Front office
Concentra
06.2014 - 06.2020
Insurance Clerk
Optical Dispensary
03.2008 - 06.2014
Microfilmer
General Micrographics
02.2003 - 11.2007
GED -
Waco High School
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