BERNARDINA GUTIERREZ
Highlands,Tx
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry position. Ready to help the team achieve company goals.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Beauty Enhancement by Xio
02.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Certified Nursing Assistant I
Legend Oaks Rehabilitation Center
06.2015 - 09.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
Secretary's Assistant I
Houston Trucking
08.2011 - 09.2012
- Responded to inquiries from callers seeking information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Provided clerical support to company employees by copying, faxing, and filing documents
Cashier Team Lead
Palais Royal
07.2010 - 09.2013
- Restocked and organized merchandise in front lanes.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and maintained accurate logs.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Helped customers complete purchases, locate items, and join reward programs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Set up new sales displays each week with fresh merchandise.
Education
Associate Of Science - Diagnostic Medical Sonography
San Jacinto College District
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North Shore Senior High School
12.2010
Skills
- Observing responses
- Electronic Charting
- Indirect Patient Care
- Customer service background
- Clerical Support
- Customer Service
- Problem-solving skills
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
Beauty Enhancement by Xio
02.2022 - Current
Certified Nursing Assistant I
Legend Oaks Rehabilitation Center
06.2015 - 09.2015
Secretary's Assistant I
Houston Trucking
08.2011 - 09.2012
Cashier Team Lead
Palais Royal
07.2010 - 09.2013
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North Shore Senior High School
Associate Of Science - Diagnostic Medical Sonography
San Jacinto College District
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