Bernard Jan Horn
Saint Augustine,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Leasing Manager
Starka Property Management LLC
06.2022 - Current
- Monitored performance of individual leasing agents and coached on successful strategies.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Explained terms of lease and amounts to be paid to tenants.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Managed daily and weekly marketing and leasing plans.
- Collected and maintained careful records of rental payments and payment dates.
Leasing Consultant
Rivergate KW Residential
07.2020 - 04.2022
- Greeted clients, showed apartments and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Escalated major issues to property manager for immediate remediation.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Verified tenant incomes and other information before accepting lease applications.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
Realtor
Berkshire Hathaway HomeServices Florida Realty
07.2019 - 07.2020
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
- Gave buyers virtual and physical tours of properties
- Collected fees and documented payment processes for property transactions
- Marketed property to local businesses through collateral, emails and phone calls
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals
- Negotiated, facilitated, and managed real estate transactions.
- Advised clients on market conditions and property value for informed decision-making.
- Utilized techniques such as cold calling, networking and prospecting to develop new leads.
Mate, Yachting Industry
03.2016 - 06.2019
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of yacht
- Interacted face-to-face with customers to understand yacht detailing needs and deliver quality satisfaction
- Maintained excellent attendance record, consistently arriving to work on time
- Supported captain, including taking responsibility for ship operations in cases of injury or illness
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions
- Navigated vessel routes and used navigation equipment to verify accuracy of calculations.
Assistant Hotel Manager
Acorn Guest House
03.2018 - 04.2018
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Offered appropriate reservation options based on expected attendees when coordinating events
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly
- Coordinates with the General Manager to create plans and actions to achieve improved operations, overcome deficiencies, and institute necessary changes
- Prepared bills for customers and delivered to rooms on day of check-out
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Barista, DeMILKo – Potchefstroom
02.2015 - 12.2015
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Recommended products based on solid understanding of individual customer needs and preferences
- Maintained supply levels in counter and customer areas to meet typical demands
- Served customers quickly and efficiently and created strategies to prevent delays
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space
- Controlled food costs and managed inventory
- Oversaw grill, stove and oven and cleaned all equipment after every shift
- Ensure visual merchandising and maintenance standards are met at all times
- Perform other duties as required that are necessary to support the business.
Lifeguard, Lifesaving SA
12.2012 - 01.2015
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills
- Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness
- Attentively watch over swimmers being quick to identify those in distress
- Brought in emergency personnel and offered continuous care until arrival of authorities
- Monitored safety of all guests in and around swimming pool.
Education
Honors Degree in Business Management & Marketing -
University of South Africa
South Africa02-2018
BBA: Bachelor of Commerce - Business Administration, marketing, business management and human, communication, entrepreneurship
North West University
Potchefstroom, South Africa12.2015
GED -
Glenwood House College
George, South Africa12.2011
Skills
- Guest accommodations
- Guest experiences
- Office and staff streamlining
- Cash Handling
- Reservations management
- Telephone etiquette
- Quality assurance
- Travel coordination
- Staff supervision
- Marketing
- Maintenance and Repair
- Staff Supervision
- Goals and Performance
- Product and Service Sales
- Scheduling
- Sales
- Budgeting
- Inventory Control
Accomplishments
- Licensed Real Estate Agent #3649958.
Timeline
Leasing Manager
Starka Property Management LLC
06.2022 - Current
Leasing Consultant
Rivergate KW Residential
07.2020 - 04.2022
Realtor
Berkshire Hathaway HomeServices Florida Realty
07.2019 - 07.2020
Assistant Hotel Manager
Acorn Guest House
03.2018 - 04.2018
Mate, Yachting Industry
03.2016 - 06.2019
Barista, DeMILKo – Potchefstroom
02.2015 - 12.2015
Lifeguard, Lifesaving SA
12.2012 - 01.2015
Honors Degree in Business Management & Marketing -
University of South Africa
BBA: Bachelor of Commerce - Business Administration, marketing, business management and human, communication, entrepreneurship
North West University
GED -
Glenwood House College