Highly-qualified Credit Manager driven to minimize risk while capitalizing on opportunities to accomplish business objectives in sales, customer growth and bottom line profitability.
Overview
11
11
years of post-secondary education
6
6
years of professional experience
Work History
Credit Manager
Buddy’s Home Furnishings
Huntsville, TX
2017.09 - Current
Monitored accounts for signs of fraud and non-payment issues.
Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
Accessed credit records to evaluate customer credit histories.
Visited premises of customers to directly collect payments.
Generated and mailed updated statements monthly and processed demand letters.
Set up and updated customer accounts and CRM with interactions, payments and personal information.
Created daily and weekly cash reports for accounting management.
Processed payments and applied to customer balances.
Facilitated successful internal and external audits through sound and thorough documentation.
Monitored payments due from clients and promptly contacted clients with past due payments.
Direct Sales Representative
Yael Production Inc
Conroe, TX
2016.09 - 2017.06
Promoted new line of products by canvassing door to door.
Processed paperwork associated with Purchase following a successful sale.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Promoted and up-sold products and services to meet needs of customers.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Utilized effective communication and active listening skills to create client rapport to grow profitability.
Identified client needs, built relationships and overcame objections to drive sales.
Customer Service Manager
Walmart
Huntsville, TX
2014.06 - 2016.10
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Maintained strong customer relations and effective customer service standards.
Developed and implemented robust training and mentoring strategies.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Evaluated employee performance and made recommendations for improvements.
Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
Established and updated work schedules to account for changing staff levels and expected workloads.
Education
Bachelor of Business Administration - Marketing and Management
Sam Houston State University
Sam Houston State University
2013.08 - 2020.05
High School Diploma -
Huntsville High School
Huntsville, TX
2009.08 - 2013.06
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
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Timeline
Credit Manager
Buddy’s Home Furnishings
2017.09 - Current
Direct Sales Representative
Yael Production Inc
2016.09 - 2017.06
Customer Service Manager
Walmart
2014.06 - 2016.10
Bachelor of Business Administration - Marketing and Management