BERNARDO ARREDONDO
Credit Manager
Huntsville,TX
Summary
Highly-qualified Credit Manager driven to minimize risk while capitalizing on opportunities to accomplish business objectives in sales, customer growth and bottom line profitability.
Overview
11
11
years of post-secondary education
6
6
years of professional experience
Work History
Credit Manager
Buddy’s Home Furnishings
Huntsville, TX
09.2017 - Current
- Monitored accounts for signs of fraud and non-payment issues.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Accessed credit records to evaluate customer credit histories.
- Visited premises of customers to directly collect payments.
- Generated and mailed updated statements monthly and processed demand letters.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Created daily and weekly cash reports for accounting management.
- Processed payments and applied to customer balances.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Direct Sales Representative
Yael Production Inc
Conroe, TX
09.2016 - 06.2017
- Promoted new line of products by canvassing door to door.
- Processed paperwork associated with Purchase following a successful sale.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Promoted and up-sold products and services to meet needs of customers.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
- Identified client needs, built relationships and overcame objections to drive sales.
Customer Service Manager
Walmart
Huntsville, TX
06.2014 - 10.2016
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained strong customer relations and effective customer service standards.
- Developed and implemented robust training and mentoring strategies.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Evaluated employee performance and made recommendations for improvements.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Education
Bachelor of Business Administration - Marketing and Management
Sam Houston State University
Sam Houston State University 08.2013 - 05.2020
High School Diploma -
Huntsville High School
Huntsville, TX 08.2009 - 06.2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
EmailFluent in Spanish
Policy application
Report monitoring
Customer Relationship Management Software (CRM)
Timeline
Credit Manager
Buddy’s Home Furnishings
09.2017 - Current
Direct Sales Representative
Yael Production Inc
09.2016 - 06.2017
Customer Service Manager
Walmart
06.2014 - 10.2016
Bachelor of Business Administration - Marketing and Management
Sam Houston State University
08.2013 - 05.2020
High School Diploma -
Huntsville High School
08.2009 - 06.2013