Bernardo Castro
Bakersfield,CA
Summary
Dynamic medical assistant with expertise in patient care and clinical documentation from Central Cardiology Medical Center. Proven ability to enhance patient satisfaction through compassionate communication and efficient scheduling. Skilled in HIPAA compliance and team collaboration, consistently achieving operational goals. Fluent in Tagalog, adaptable, and committed to maintaining high standards of professionalism and ethics. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Central Cardiology Medical Center
07.2024 - Current
- Assisted physicians with patient examinations and procedures to ensure high-quality care.
- Prepared examination rooms and medical instruments for efficient patient flow.
- Managed patient records using electronic health record (EHR) systems to maintain accuracy.
- Scheduled appointments and coordinated referrals for optimal patient access to services.
- Educated patients on medication use and treatment plans to enhance understanding of care.
- Monitored vital signs and documented changes in patient conditions for timely interventions.
- Collaborated with healthcare team members to develop comprehensive care plans tailored to individual needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Warehouse Worker
Target
02.2022 - 10.2023
- Operated forklifts to efficiently move merchandise throughout warehouse.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Coordinated shipping and receiving processes to optimize workflow efficiency.
- Trained new team members on safety protocols and operational procedures.
- Collaborated with team members to meet daily operational goals consistently.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Production Operator
Dryer's Grand Ice Cream
09.2021 - 02.2022
- Operated and maintained production equipment for ice cream manufacturing processes.
- Monitored quality control standards to ensure product consistency and safety.
- Collaborated with team members to streamline production workflows and reduce downtime.
- Trained new operators on equipment operation and safety protocols.
- Used equipment properly to avoid workplace hazards or injuries.
- Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.
- Handled raw materials efficiently, minimizing waste during the production process.
Assistant Manager
Panda Express
10.2016 - 05.2020
- Led team in daily operations to enhance customer service and satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Implemented process improvements to streamline workflow efficiency and reduce wait times.
- Coordinated inventory management to ensure optimal stock levels and minimize waste.
- Analyzed sales data to identify trends and inform strategic decisions for promotions.
- Developed training materials to support onboarding of new team members effectively.
- Managed scheduling to optimize labor costs while maintaining service standards.
- Fostered a collaborative environment to encourage employee engagement and retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Business
Bakersfield College
Bakersfield, CAPolitical Science
San Diego Mesa College
San Diego, CAMedical Assistant
Unitek College
Bakersfield, CA07-2024
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Clinical documentation
- Data entry
- Phlebotomy
- Reliable team player
- Compassionate
- Professionalism and ethics
- Medical supply inventory
- Medical office administration
- Fluent in Tagalog
- Trustworthy companion
- Adaptable
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Relationship building
- Operations management
- Project planning
- Staff development
- Sales management
- Business administration
- Marketing
- Negotiation
- Budget control
- Expense tracking
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
Certification
- CCMA - Certified Clinical Medical Assistant
1099 Contractor
I contract with Zoll, I do lifevest fitting on my open schedule.
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Elementary
Timeline
Medical Assistant
Central Cardiology Medical Center
07.2024 - Current
Warehouse Worker
Target
02.2022 - 10.2023
Production Operator
Dryer's Grand Ice Cream
09.2021 - 02.2022
Assistant Manager
Panda Express
10.2016 - 05.2020
Business
Bakersfield College
Political Science
San Diego Mesa College
Medical Assistant
Unitek College