BERNARDO GARCIA
ROUND ROCK,TX
Summary
20+ years of experience in the automotive repair profession. Demonstrated success when leading and motivating a team of technicians, advisors, and clerical staff. Maximize profitability, improved customer satisfaction, to ensure the delivery of the highest quality and service. Fluent speaker in both English and Spanish.
Overview
19
19
years of professional experience
Work History
Auto Desk Appraiser Level II
Alacrity Solutions
12.2023 - Current
- Review and/or rewrite auto body shop estimates for collision and other material damage losses, making changes based on industry standard procedures.
- Write fair and accurate estimates and supplements for multiple carriers based on photos of auto and/or specialty vehicle physical damage that comply fully with insurance and industry guidelines.
- Obtain agreement on scope and cost for repairs with repair facilities.
- Prepare and submit total loss condition reports in cases of potential total loss claims
- Ensure compliance with regulatory requirements by reviewing and adhering to guidelines and standards.
- Document condition and special features to provide accurate estimations.
- Deliver high-quality appraisal reports within strict deadlines, ensuring client satisfaction.
Regional Director
Classic Collison
11.2020 - 07.2023
- Responsible for the overall operations and financial results of multiple locations within a designated area including but not limited to operations, internal and external development, business relationships, and profitability.
- Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Mentor to all direct reports while leading the team effectively and efficiently
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
Strategic Performance Manager
Classic Collison
03.2020 - 11.2020
- Review and determine organization's strengths, weaknesses, operational effectiveness and opportunities
- Make recommendations based on internal and external factors to minimize risks and formulate plans to achieve an organization's long-term goals
- Serve as the primary source of information, monitoring, and reporting for the organization
- Ensure that the highest quality customer service is being provided to our clients
- Assisted in training new estimators, sharing industry knowledge and best practices to optimize team performance.
General Manager
Classic Collison (formerly Carolina Auto Body)
03.2017 - 03.2020
- Responsible for all day to day operations
- Employee supervision and customer relations
- Evaluated monthly revenue and prepared weekly, monthly, and yearly financial reports
- Oversee estimator and production managers responsibility
- Set monthly goals and motivated staff to achieve such goals
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
Estimator
Classic Collison (formerly Carolina Auto Body)
12.2016 - 03.2017
- Responsible for customer satisfaction and contact throughout collision repair process
- Consistent in attainment of high volume, high gross profit, and high CSI scores
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
General Manager/Estimator
Signature Collision
08.2014 - 11.2016
- Directs the work activities of body shop employees, including their observance of deadlines and productivity levels, as well as the maintenance of quality standards
- Achieves a reasonable operating profit for the department and maintains customer satisfaction standards, while containing expenses
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Conducted comprehensive vehicle inspections to accurately assess damage and determine repair costs.
- Consistently met or exceeded performance targets related to claim cycle time, accuracy, and customer satisfaction scores.
Estimator
Lexus of Pembroke Pines
07.2012 - 08.2014
- Assist customers in determining problems with their vehicles while providing accurate repair descriptions to technicians
- In charge of greeting clients, listening to customer requests, scheduling service appointments and estimating repair costs
- Contributed to shop profitability by identifying potential upsell opportunities during the estimation process.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Consistently met monthly performance targets by effectively managing workload and completing tasks in a timely manner.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
General Manager
D'Professional Collision Center
03.2006 - 08.2012
- Provide overall leadership and direction of the collision center
- Primarily responsible for the achievement of the organization's financial and professional objectives
- Developed and implemented strategies to increase sales and profitability.
- Proactively communicated with clients throughout the claim process, setting clear expectations and delivering updates as needed.
- Conducted comprehensive vehicle inspections to accurately assess damage and determine repair costs.
- Assessed complex claims and accurately determined value of damages.
Education
Business Administration And Management
Miami Dade College
Miami, FLSkills
- Management of Operations
- Leadership
- Data Entry
- Ordering Parts
- Payroll
- Insurance Verification
- Documenting
- Writing Estimates
- Reynolds and Reynolds
- CCC
- Managing Databases
- Increasing Sales
- Analyze Material
- Customer CSI
- Accounts Receivables
References
Available upon request.
Timeline
Auto Desk Appraiser Level II
Alacrity Solutions
12.2023 - Current
Regional Director
Classic Collison
11.2020 - 07.2023
Strategic Performance Manager
Classic Collison
03.2020 - 11.2020
General Manager
Classic Collison (formerly Carolina Auto Body)
03.2017 - 03.2020
Estimator
Classic Collison (formerly Carolina Auto Body)
12.2016 - 03.2017
General Manager/Estimator
Signature Collision
08.2014 - 11.2016
Estimator
Lexus of Pembroke Pines
07.2012 - 08.2014
General Manager
D'Professional Collision Center
03.2006 - 08.2012
Business Administration And Management
Miami Dade College
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