Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BERNARDO MARTINEZ JR

LAREDO,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Call Center Customer Service Representative

Concentrix
01.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Maintained and managed customer files and databases.

Real Estate Broker Associate

Real Estate 1308 Clark Blvd B
03.2022 - Current
  • Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases
  • Present purchase offers to sellers for consideration
  • Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other
  • Generate lists of properties that are compatible with buyers' needs and financial resources
  • Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.

Charger

Logistics USA Inc 13620 Evolution Lp
03.2021 - 06.2022
  • Maintain a safe working environment by monitoring safety procedures and equipment
  • Review work throughout the work process and at completion to ensure that it has been performed properly
  • Inform designated employees or departments of items loaded or problems encountered
  • Examine freight to determine loading sequences
  • Collaborate with workers and managers to solve work-related problems
  • Check specifications of materials loaded or unloaded against information contained in work orders
  • Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads
  • Transmit and explain work orders to laborers.

Forklift Driver

Jamco International
06.2020 - 03.2021
  • Signal workers to discharge, dump, or level materials
  • Weigh materials or products and record weight or other production data on tags or labels
  • Perform routine maintenance on vehicles or auxiliary equipment, such as cleaning, lubricating, recharging batteries, fueling, or replacing liquefied-gas tank.

Forklift Driver

Yazaki Laredo 1301 Uniroyal Dr
05.2019 - 12.2019
  • Move levers or controls that operate lifting devices, such as forklifts, lift beams with swivel-hooks, hoists, or elevating platforms, to load, unload, transport, or stack material
  • Move controls to drive gasoline- or electric-powered trucks, cars, or tractors and transport materials between loading, processing, and storage areas
  • Manually or mechanically load or unload materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.s
  • Position lifting devices under, over, or around loaded pallets, skids, or boxes and secure material or products for transport to designated areas
  • Inspect product load for accuracy and safely move it around the warehouse or facility to ensure timely and complete delivery.

Server/Cook

Pizza Hut
10.2017 - 02.2018
  • Communicate with customers regarding orders, comments, and complaints
  • Accept payment from customers, and make change as necessary
  • Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper
  • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures
  • Clean and organize eating, service, and kitchen areas
  • Customer Service

Warehouse Coordinator

Dominos Pizza
10.2016 - 05.2017
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Education

High School Diploma -

United South High School
Laredo, TX
06.2018

Skills

  • Providing Feedback
  • Brand Promotion
  • Sells and upselling
  • Keyboarding
  • Accurate Estimates
  • Customer Needs Assessment
  • Scripted Calls
  • Managing Phone Systems
  • Livechat Messaging
  • Call Controlling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Call Center Customer Service Representative

Concentrix
01.2023 - Current

Real Estate Broker Associate

Real Estate 1308 Clark Blvd B
03.2022 - Current

Charger

Logistics USA Inc 13620 Evolution Lp
03.2021 - 06.2022

Forklift Driver

Jamco International
06.2020 - 03.2021

Forklift Driver

Yazaki Laredo 1301 Uniroyal Dr
05.2019 - 12.2019

Server/Cook

Pizza Hut
10.2017 - 02.2018

Warehouse Coordinator

Dominos Pizza
10.2016 - 05.2017

High School Diploma -

United South High School

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BERNARDO MARTINEZ JR