Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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BERNARDO ORTEGO

las vegas,Nevada

Summary

Dynamic Front Desk Agent with extensive experience at Planet Hollywood Resort and Casino, excelling in customer service and payment processing. Proven ability to resolve conflicts and enhance guest relations, ensuring a seamless check-in experience. Committed to safety compliance and maintaining high standards in front desk operations.

Overview

22
22
years of professional experience

Work History

Front Desk Agent

Planet Hollywood Resort and Casino
3667 Las Vegas Blvd, Las Vegas, NV
01.2010 - 05.2025
  • Assisted with check-in and check-out procedures for guests.
  • Ensured that all safety regulations were followed according to company standards.
  • Provided excellent customer service while upholding company policies.
  • Provided information about hotel amenities, services, and local attractions.
  • Addressed customer needs in a timely manner.
  • Processed payments accurately and efficiently.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Resolved customer complaints promptly and courteously.
  • Verified accuracy of room rates and other charges during check-in process.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Verified customer credit to establish payment method for accommodations.

Room Reservations Agent

Atlantis Resort and Casino
Reno, NV
08.2007 - 12.2009
  • Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
  • Assisted guests with any special requests such as early and late check-in times or additional amenities in their room.
  • Maintained up-to-date knowledge of room availability, rates, packages, promotions, special events, and other related topics.
  • Provided excellent customer service in person, via phone, and over email to resolve guest inquiries or issues quickly.

Front Desk Agent

Silver Legacy Resort and Casino
Reno, NV
02.2003 - 07.2007
  • Assisted with check-in and check-out procedures for guests.
  • Provided excellent customer service while upholding company policies.
  • Provided information about hotel amenities, services, and local attractions.
  • Processed payments accurately and efficiently.
  • Addressed customer needs in a timely manner.
  • Resolved customer complaints promptly and courteously.

Education

Some College (No Degree) - Business Accountancy

University of The East
Manila, Philippines

Skills

  • Customer service
  • Payment processing
  • Check-in procedures
  • Room reservations
  • Safety compliance
  • Conflict resolution
  • Guest relations
  • Data entry
  • Front desk operations

Languages

English
Professional

References

References available upon request.

Timeline

Front Desk Agent

Planet Hollywood Resort and Casino
01.2010 - 05.2025

Room Reservations Agent

Atlantis Resort and Casino
08.2007 - 12.2009

Front Desk Agent

Silver Legacy Resort and Casino
02.2003 - 07.2007

Some College (No Degree) - Business Accountancy

University of The East

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