Bernardo Otero
Little Falls,NJ
Summary
Dynamic and motivated professional with over 10 years of customer service experience and a strong background in team leadership and security supervision. Proven ability to thrive in fast-paced environments, demonstrate exceptional problem-solving skills, and deliver excellent service. Seeking to leverage skills and certifications to transition into a rewarding career in the logistics field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Del Frisco's Restaurant Group Inc.
05.2024 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
Security Supervisor
USI
09.2023 - 05.2024
- Supervise and coordinate team of security guards, ensuring effective communication and adherence to security protocols.
- Provide exceptional customer service to visitors and staff, fostering professional and positive security presence in the community.
- Prepared and submitted reports to keep management informed of security activities and development
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conduct regular vehicle patrols of the area to monitor for suspicious activity and maintain safety.
Security Manager
Sunstate Security
09.2022 - 07.2023
- Keep team compliant with security protocols and appearance standards by providing counseling on policies, procedures and conduct guard/site inspections.
- Collect information pertaining to investigations and review footage of CCTV to resolve cases.
- Oversee team of 19 security officers and managed scheduling and performance evaluations.
- Coordinate protective service operations with other emergency response agencies such as EMS, County Sheriff's Department and Fire Department.
- Establish and maintained close working relationships with local law enforcement officers.
- Submit documentation for weekly payroll, managed schedules, and enforced policies.
- Create ID badge access for all team members and contractors at the site.
- Write reports of daily activities and irregularities such as equipment , property damage, theft, presence of unauthorized individuals.
Restaurant Waiter
Ruth Chris Steakhouse
08.2020 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bar Manager
Hoboken Hospitality
10.2018 - 03.2020
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
Education
High School Diploma -
Pleasantville High School
Pleasantville, NJ06.2016
Skills
- Company Risk Management
- Schedule Management
- Alarm System Monitoring
- Asset Protection
- Staff Assessments
- Daily Incident Reporting
- CCTV Expertise
- Microsoft Office
- Bilingual (Spanish)
- Problem-Solving
- Logistics Analysis
- Warehousing Processes
- Global Supply Chain Logistics
- Safe Material Handling
- Safety Principles
- Quality Control Principles
Certification
- Certified SORA
- MSSC Certified Logistics Technician
Timeline
Restaurant Waiter
Del Frisco's Restaurant Group Inc.
05.2024 - Current
Security Supervisor
USI
09.2023 - 05.2024
Security Manager
Sunstate Security
09.2022 - 07.2023
Restaurant Waiter
Ruth Chris Steakhouse
08.2020 - 04.2022
Bar Manager
Hoboken Hospitality
10.2018 - 03.2020
High School Diploma -
Pleasantville High School
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