Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BERNARDO SANDOVAL

Lakewood,CA

Summary

Experienced Benefits Administrator with expertise in 401(k) administration, benefits audits, and compliance with ERISA, ACA, and FMLA. Skilled in optimizing benefits programs, managing open enrollment, and handling vendor relations. Proficient in HRIS systems (ADP, Workday) and driving cost savings while ensuring regulatory compliance. Strong track record in delivering clear benefits communication and enhancing employee engagement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Benefits Administrator/ HR

Bandai Namco Entertainment America
12.2021 - Current
  • Designed, implemented, and managed company-wide health, welfare, and retirement benefit programs (medical, dental, vision, life, disability, 401(k), FSA/HSA, COBRA).
  • Led annual open enrollment, vendor negotiations, and plan renewals—aligning strategy with cost-control and compliance goals.
  • Administered all leaves of absence (FMLA, CFRA, ADA), ensuring compliance and employee support.
  • Managed all benefits-related audits (401k, FSA, HSA), 5500 filings, EEOC, ACA 1095-C reporting, and Section 125 compliance.
  • Partnered with Payroll and Accounting for accurate benefits deductions, GL coding, and monthly invoice reconciliation.
  • Led HRIS/BenAdmin system updates, file feeds, and data audits to ensure accuracy and operational efficiency.
  • Acted as primary liaison with brokers, carriers, and TPAs, resolving escalated employee issues with empathy and efficiency.
  • Developed benefits communications and training materials; improved employee engagement and understanding.

Benefit Administrator/HR

Sumitomo Electric U.S.A., Inc
03.2020 - 01.2022
  • Administered and managed comprehensive benefits programs (medical, dental, vision, 401(k), FSA/HSA, COBRA) ensuring smooth operations and compliance.
  • Led benefits enrollment, orientations, and eligibility tracking using ADP, ensuring accuracy and timely processing.
  • Acted as the primary contact for employee inquiries, resolving benefits issues efficiently and maintaining high satisfaction levels.
  • Coordinated open enrollment, processing plan changes, and managing communication to maximize employee engagement.
  • Managed and tracked all leaves of absence (FMLA, CFRA, disability), ensuring proper documentation and legal compliance.
  • Collaborated with vendors, brokers, and third-party administrators to address coverage, eligibility, and claims issues.
  • Reconciled benefits billing, ensured payroll deduction accuracy, and assisted with year-end audits and regulatory reporting.
  • Developed and maintained employee-facing benefits resources and communication materials to enhance program understanding.

Human Resources Assistant

Le Chef Bakery
05.2019 - 03.2020
  • Prepared employees for assignments by designing and conducting effective orientation and training programs.
  • Managed all I-9 and E-Verify processes for new and existing employees to ensure compliance with federal regulations.
  • Supported HR Manager in coordinating open enrollment, 401(k) programs, and safety training courses, streamlining communication and logistics.
  • Oversaw open recruitment for corporate locations, coordinating new hires and assisting with employee terminations and exit procedures.
  • Collaborated with HR Manager and Director to develop and update company policies in response to changing labor laws and regulations.
  • Educated job applicants on job responsibilities, compensation, and benefits, setting clear expectations for both parties.

Customer Service Representative/ 3rd Party Player

BLACKSTONE Gaming LLC
11.2017 - 05.2019
  • Ensured accurate wagering and proper handling of bets and wagers in compliance with game rules.
  • Supervised casino chip transactions and managed payouts to winning customers while ensuring proper collection of losing bets.
  • Monitored gameplay to ensure adherence to all rules and regulations, maintaining a fair and secure environment.

Onsite Manager

AMR STAFFING SERVICES LLC
12.2015 - 10.2017
  • Directed daily operations, supervising and delegating tasks to a team of staff, driving efficiency and ensuring seamless workflow across all functions.
  • Enhanced team performance by implementing strategies that increased productivity and streamlined processes.
  • Managed payroll for over 400 employees, ensuring accuracy, compliance, and timely disbursements.
  • Led recruitment, hiring, and training initiatives across 3 locations, including monitoring individual performance and fostering professional development.

Customer Relationship Associate

JP Morgan CHASE
04.2016 - 11.2016
  • Developed strong customer relationships by providing personalized account management and support, enhancing customer satisfaction.
  • Maintained a high level of confidentiality and compliance with OCC-FDIC regulations, ensuring the security of sensitive customer information.
  • Assisted customers with various financial transactions, ensuring accuracy and efficiency while delivering exceptional service.

Education

Business/ Human Resources

Long Beach City College
Long Beach, CA

Skills

  • Benefits Strategy & Administration
  • Regulatory Compliance & Risk Management
  • HRIS Expertise (eg, ADP, Workday, SAP)
  • Open Enrollment & Benefits Communication
  • Advanced Payroll & Benefits Reconciliation
  • Vendor & Broker Relationship Management
  • Leave of Absence (FMLA, CFRA, ADA) Administration
  • Data Analysis & Benefits Reporting
  • Budget Management & Cost Optimization
  • Employee Engagement & Education

Certification

  • Certified Employee Benefit Specialist (CEBS) - 2021 - In progress

Timeline

Benefits Administrator/ HR

Bandai Namco Entertainment America
12.2021 - Current

Benefit Administrator/HR

Sumitomo Electric U.S.A., Inc
03.2020 - 01.2022

Human Resources Assistant

Le Chef Bakery
05.2019 - 03.2020

Customer Service Representative/ 3rd Party Player

BLACKSTONE Gaming LLC
11.2017 - 05.2019

Customer Relationship Associate

JP Morgan CHASE
04.2016 - 11.2016

Onsite Manager

AMR STAFFING SERVICES LLC
12.2015 - 10.2017

Business/ Human Resources

Long Beach City College

Similar Profiles

CREATE PROFILE
BERNARDO SANDOVAL